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Senior Training Manager
ConfidentialMumbai, India30+ days ago
Job descriptionConducts calibrations with clients on requirements and performance. Seeks client&aposs approval for new test modules before their roll out on the floor. Seeks client&aposs sign-off for updated training material. Drive Performance metrics and ensure all targets are met at daily, weekly & monthly levels Proactive & excellent on meeting on time client defined SLAs Daily, Weekly, Monthly level Governance Operational Excellence : Designs training & test modules based on needs. Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations. Resolves issues pertaining to process knowledge with clients. Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production. Conducts interviews & coordinates with HR for recruiting trainers / trainees Ensure 100% adherence on client driven SOP & BEST T&D compliance Prepare Trainers through TTT / Platform skills certification Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability Coordinates with all stakeholders to ensure New Hire training process runs effectively Prepare and attend all business / client reviews & work on the action plans to improve business performance
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Training Manager • Mumbai, India
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