Director - Category

This role is with one of our portfolio companies.

The role :

As Category Director (P&L owner), you will set the strategy, shape the annual business calendar, and define the propositions that power growth and repeat usage. You will co-own execution with Marketing, Product, Operations, and Supply.

What you will own :

• P&L and plan delivery : Define targets and deliver revenue growth, contribution margin, and healthy payback driven by strong repeat behavior.
• Annual calendar ownership : Decide which dates, festivals, and events to prioritize across the year; turn them into quarterly and monthly category plans.
• Proposition design : Create service offerings and bundles (price points, value-adds, packaging) that are authentic, differentiated, and drive users to opt.
• GTM with Marketing : Co-create briefs, segmentation, and channel plans (performance, CRM, brand); set success metrics; run experiments; optimize creatives, landing pages, and funnels.
• Product Roadmap : Guide how the category is surfaced across app and web; improve conversion, and booking experience in partnership with Product, Design and Tech teams.
• Customer Experience : Set clear guardrails for accuracy, transparency, communication, and on-time delivery; raise ratings / NPS.
• Category Operations : Institutionalize SOPs, SLAs, and a go-live checklist for content accuracy and fulfillment readiness.
• Team leadership : Lead a high-performing category team; set goals, reviews, and a rigorous experimentation cadence.

How you will work (matrix, co-ownership)

Requirements

What youll bring :

Customer obsession, first-principles problem solving, and genuine 10x ambition-paired with cultural sensitivity, data fluency, and the influence to align cross-functional teams around clear goals.

Requirements :