SAP CX Business Systems Analyst

SAP CX Business Systems Analyst

KLA is seeking a SAP CX Business Systems Analyst to join our IT group. This role is crucial for enabling business growth and productivity through customer service, creativity, and technological excellence. You'll be a key player in facilitating requirements, designing solutions, and supporting the implementation of SAP CX modules to enhance our operational efficiency.

Responsibilities

• Facilitate conversations to assess requirements , define scope, and recommend best practices for SAP CX.
• Conduct workshops and design sessions to help clients fully utilize the functionality of their SAP CX products.
• Provide guidance and support for the transition to SAP Service Cloud and FSM modules and SAP S / 4HANA , leveraging knowledge of new features and capabilities.
• Collaborate with cross-functional teams , including developers, architects, and project managers, to deliver scalable and reliable SAP CX solutions.
• Provide a business process engineering perspective during design review for projects.
• Document all Best Known Methods (BKMs) and provide support as needed.
• Prepare test plans, training documents, and conduct User Acceptance Testing (UAT) during project roll-outs.

Skills

Qualifications

Skills Required

Sap Crm, Configuration, Middleware Administration