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Business Systems Analyst

Business Systems Analyst

ConfidentialBengaluru / Bangalore, Chennai
9 days ago
Job description
  • This virtual global position will support Concur COMPLEAT, a robust quality assurance system that automates file-finishing, reduces PNR processing time, ensures reservation accuracy and does Auto-ticketing. Concur COMPLEAT drives revenue, automates processes and eliminates manual tasks. COMPLEAT is a product of Concur.
  • It supports multiple global distribution systems and is fully integrated with GBT existing front- and back-office systems and support exporting data to third-party tools.
  • The expectation for this role will be ensuring effective, timely and high-quality maintenance and development of the automation portfolio on the global level for GBT.
  • The objective of the role is to support the Travelport + migration

    • Qualifications  :

    • Primary skills : Good knowledge of GDS
    • Minimum of 5 years of Business Travel experience required.
    • Project management (Internal COMPLEAT projects & Re-engineering & Partner initiatives / projects).
    • Prior experience working with COMPLEAT / Robotics or analyst preferred.
    • Data-driven

      • Skills :

    • Minimum of 3 years of Business Travel experience required
    • Good understanding of online as well as offline business
    • Good knowledge of GDS (Travelport / Galileo)
    • Prior experience working with COMPLEAT / automation travel systems or business analyst preferred
    • Ability to identify underlying issues instead of symptoms reported by users
    • Strong skill in tracking and managing own work
    • Data driven
    • Ability to create, update and analyze metrics
    • Provide root cause analysis for problems, identify and implement fixes
    • Good interpersonal skills to guide and influence cross-functional teams
    • Be comfortable with working in a metrics and SLA driven environment
    • Project management disciplines
    • Problem management consulting

      • Main Activities :

    • Troubleshooting Identify root cause and develop solutions within a timely manner
    • Development provide development support during projects and / or product enhancements
    • Write COMPLEAT development requirements, Design & Build solutions

      • Skills Required

      Ticketing, Back Office, Project Management, Digital Marketing, Automation, Quality Assurance, Troubleshooting

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    System Analyst • Bengaluru / Bangalore, Chennai