Sr Business Systems Analyst - Financial and Accounting-Billing

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Job Description

Job Summary

This position ties technology to our business needs and determines how new solutions, carrier business rules, and industry changes will affect our customers. He / She performs analysis to ensure we maximize the positive impact across the business, documents what needs to be built and certifies the resulting product with our carrier business partners. This position enables the organization to achieve its goals and brings value to our teams and customers.

Core Skills

Core Business Analysis Skills

Requirements Gathering & Documentation

Process Modeling (e.g., BPMN, flowcharts)

Gap Analysis & Impact Assessment

Use Case and User Story Development

Understanding of SDLC (Agile, Waterfall, Hybrid)

Data Analysis & SQL (basic to intermediate)

Integration Concepts (APIs, middleware, data flows)

Facilitation of Workshops & Meetings

Strong Verbal and Written Communication

Conflict Resolution & Negotiation

Cross-functional Collaboration

JIRA / Confluence / Azure DevOps

Visio / Lucidchart / Draw.io

Excel / Power BI / Tableau (for data visualization)

Wireframing Tools (e.g., Balsamiq, Figma)

Business Case Development

Project Scoping & Prioritization

Mentoring Junior Analysts

Change Management Awareness

Responsibilities

• Works with little or no supervision on projects of moderate to high complexity and independently on projects of low to moderate complexity.
• Serves as liaison between our Business Development, Development and Quality Assurance teams.
• Serves as the primary technical contact with carrier partners and certification teams.
• Contributes to the identification of solutions, elicitation and development of business and functional requirements that meet the needs of the business in a date driven business and application development environment.

Qualifications

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Skills Required

Gap Analysis, business case development , Visio, Tableau, Jira, Confluence, Prioritization, Process Modeling, Excel, Middleware, Azure Devops, Apis, impact assessment, Power Bi, Documentation, project scoping , Sql, Data Analysis, Requirements Gathering