Customer Care Executive (International Voice -Only)
ConfidentialPune6 days ago
Job descriptionUnderstand customer issues and deliver appropriate solutions while maintaining empathy and professionalism. Ensure a high level of customer satisfaction by delivering service excellence and following communication best practices. Maintain detailed call logs and adhere to standard operating procedures during and after each interaction. Any Graduate or Undergraduate is eligible to apply. Open to freshers and candidates with up to 2 years of relevant experience in a customer support or voice process role. Excellent English communication skills, both verbal and written. Basic computer literacy and typing skills. Willingness to work in rotational shifts , including night shifts , as per business needs.
Customer Interaction :
- Handle inbound and outbound calls for international customers, providing prompt and accurate assistance.
Query Resolution :
Customer Satisfaction :
Call Documentation :
Eligibility Criteria :
Education :
Experience :
Skills :
Work Requirements :
Skills Required
Customer Support, crm software, Problem Solving, Conflict Resolution, Data Entry
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Customer Care Executive • Pune
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