Fenesta Hiring Customer Care Executive
ConfidentialPune30+ days ago
Job descriptionExperience Level : Open to Freshers and Experienced Candidates Minimum Qualification : Bachelor's degree in any discipline. Strong communication skills, both verbal and written. Ability to work well in a fast-paced environment and manage time effectively. Proficiency in customer service software and CRM systems (preferred but not mandatory). A customer-centric attitude with the ability to empathize with and resolve customer concerns. Prior experience in a customer service or call center role is a plus but not required.
Key Responsibilities :
- Manage inbound and outbound customer calls in a professional and friendly manner.
- Address customer inquiries, provide information about Fenesta products, and resolve issues promptly.
- Maintain detailed records of customer interactions, issues, and resolutions.
- Collaborate with the team to handle escalations and ensure customer satisfaction.
- Assist customers in understanding product offerings and guiding them through the purchasing or service process.
- Meet or exceed individual performance metrics, including response times, quality of service, and customer satisfaction scores.
- Provide feedback to management on recurring issues to help improve products and processes.
Key Requirements :
Skills Required
Customer Support, crm software, Problem Solving, Data Analysis, Product Knowledge, Sales Techniques, Conflict Resolution, technical proficiency
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Customer Care Executive • Pune