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International Inbound Voice
ConfidentialPune18 days ago
Job descriptionMinimum of 6 months of international voice experience. Understanding of billing concepts, including recurring bills, billing cycle changes, due dates, prorated charges, auto-pay, surcharges, service charges, and taxes. Experience in resolving customer issues related to billing. Strong communication skills with clarity in thought process. Ability to handle challenging situations with customers. Strong multitasking abilities and the capacity to make quick decisions independently. Willingness to work in a 24 / 7 environment (rotational shifts, 5 days a week). Customer-centric mindset with logical thinking and spontaneity. Ensure timely and professional responses to all queries. Cab facility both ways (pick-up and drop within transport radius). Immense growth opportunities. Loyalty bonus of up to 20,000. First Level - UAT / Operations Second Level - Versant (Need to score 60 and above)
Roles and Responsibilities :
- Resolve billing issues using query-solving techniques and provide clear and concise information regarding billing or services.
- Manage international inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- Actively listen to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.
Required Profile :
Perks and Benefits :
Interview Rounds :
Skills Required
International Voice Process, International Bpo, International Call Center
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International Voice • Pune
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