Customer Care Executive

We are seeking a motivated Customer Care Executive to join our team in India. The ideal candidate will have 2-4 years of experience in customer service, demonstrating a strong commitment to providing exceptional support to our customers. As a Customer Care Executive, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Identify and escalate priority issues to the appropriate team when necessary.
• Document customer interactions and feedback in the customer relationship management (CRM) system.
• Assist in training new team members and sharing knowledge with peers.
• Stay updated on product knowledge and company policies to provide accurate information.

Skills and Qualifications

Skills Required

Call Handling, Time Management, Technical Support, customer feedback, crm software, Email Management