Voice Process- SME

Role : Customer Care (Voice – Non-Tech Support)

Industry : Open

Locations :

Bangalore : Electronic City office

Pune : Hinjewadi

Mode : 5 Days Work From Office (WFO)

Shift : 24 / 7 rotational

Openings : 50 positions per location

Qualification : Graduation is mandatory (any stream)

Skill Set Requirements :

Excellent English communication skills (Grammar, Pronunciation, Articulation, Fluency)

Strong customer service orientation

Ability to handle international customers

Demonstrated empathy and problem-solving approach

Prior voice process experience (Non-Tech Support) preferred

Interview Process :

Step 1 : Aptitude Test

Microphone & camera required (with checks in between)

Step 2 : CRT Round (Communication Assessment)

Conducted by a panelist via call

Focus on : Grammar, Flow, Articulation, Pronunciation, Speech Volume

Passing Criteria : 72% minimum

Step 3 : Operations Round

Evaluation of empathy , communication quality , and customer-first attitude

apply !