Role : Customer Care (Voice – Non-Tech Support)
Industry : Open
Locations :
Bangalore : Electronic City office
Pune : Hinjewadi
Mode : 5 Days Work From Office (WFO)
Shift : 24 / 7 rotational
Openings : 50 positions per location
Qualification : Graduation is mandatory (any stream)
Skill Set Requirements :
Excellent English communication skills (Grammar, Pronunciation, Articulation, Fluency)
Strong customer service orientation
Ability to handle international customers
Demonstrated empathy and problem-solving approach
Prior voice process experience (Non-Tech Support) preferred
Interview Process :
Step 1 : Aptitude Test
Microphone & camera required (with checks in between)
Step 2 : CRT Round (Communication Assessment)
Conducted by a panelist via call
Focus on : Grammar, Flow, Articulation, Pronunciation, Speech Volume
Passing Criteria : 72% minimum
Step 3 : Operations Round
Evaluation of empathy , communication quality , and customer-first attitude
apply !
Sme • Bengaluru, India