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International Voice Process - Senior Executive

International Voice Process - Senior Executive

ConfidentialBengaluru / Bangalore
30+ days ago
Job description

Black And White Business Solutions is seeking a highly skilled International Voice Process - Senior Executive to join our customer service team. This role is crucial for delivering world-class support to our international customers. The ideal candidate will possess excellent verbal communication skills in English , strong abilities in customer query resolution , and a proven track record in handling international voice processes efficiently and professionally.

Key Skills Required

  • Excellent verbal communication in English : Exceptional fluency and clarity in spoken English to effectively interact with international customers.
  • International voice process handling : Demonstrated experience in managing customer interactions over the phone in an international contact center environment.
  • Customer query resolution : Proven ability to efficiently resolve a wide range of customer inquiries and issues, ensuring customer satisfaction.
  • Call documentation & CRM usage : Proficiency in accurately documenting call details and using CRM (Customer Relationship Management) systems.
  • Active listening & problem-solving : Strong active listening skills to understand customer needs thoroughly and effective problem-solving abilities to provide appropriate solutions.
  • Ability to handle pressure and high call volumes : Capacity to maintain composure and effectiveness in a fast-paced environment with demanding call volumes.
  • Basic computer and typing skills : Fundamental computer literacy and adequate typing speed for efficient data entry.

Roles and Responsibilities

  • Handle inbound and outbound calls for international customers in a professional and courteous manner.
  • Resolve customer queries efficiently and ensure high levels of satisfaction by providing accurate and timely information.
  • Document all interactions accurately in internal systems, maintaining detailed and comprehensive records of customer communication and resolutions.
  • Maintain call quality standards and strictly follow company procedures and guidelines for all customer interactions.
  • Escalate complex issues to the appropriate department or senior personnel when necessary, ensuring timely resolution for challenging cases.
  • Work towards achieving daily / weekly performance targets , including call handling time, resolution rates, and customer satisfaction scores.
  • Stay updated on products, services, and process changes to provide the most current and relevant information to customers.
  • Collaborate with team members and supervisors for consistent service quality and to share best practices.

    • Qualification

  • Graduation Mandatory

    • CTC Range

  • Up to 7 LPA (Lakhs Per Annum)

    • Notice Period

  • Immediate to 15 Days

    • Mode of Interview

  • Virtual

    • Contact : Hemalatha HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number : 080-67432492 | WhatsApp : 9900261540 Email : [HIDDEN TEXT] | Website : www.blackwhite.in

    Skills Required

    Voice Process, Communication Skills, Documentation, Crm Systems, Listening Skills, Typing Skills

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