Talent.com
This job offer is not available in your country.
Lead Application Support Engineer

Lead Application Support Engineer

ConfidentialChennai
30+ days ago
Job description

Are you ready to make an impact at DTCC

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits :

  • Competitive compensation, including base pay and annual incentive
  • Comprehensive health and life insurance and well-being benefits, based on location
  • Paid Time Off and Personal / Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
  • DTCC offers a flexible / hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)

The impact you will have in this role :

The Lead Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support incidents.

Your Primary Responsibilities :

  • Experience with using ITIL Change, Incident and Problem management processes
  • Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis
  • Troubleshoot and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services
  • Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization
  • Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud and Mainframe environments
  • Knowledge and understanding of cyber security best practices and general security concepts like password rotation, access restriction and malware detection
  • Contribute in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics
  • Participate in Disaster Recovery / Loss of Region events (planned and unplanned) executing tasks and collecting evidence
  • Collaborate both within the team and across teams to resolve application issues and escalate as needed
  • Support audit requests in a timely fashion providing needed documentation and evidence
  • Plan and execute certificate creation / renewals as needed
  • Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability
  • Strong ability to gather and analyze project requirements and translate them into technical specification(s)
  • Deep understanding of all lifecycle components (code, test, deploy)
  • Good verbal and written communication and interpersonal skills, communicating openly with team members and others
  • Champion a culture where honesty and transparency are expected
  • Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
  • Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed
  • Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
  • Validate and submit responses to requests for information from ongoing audits
  • Review and Execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
  • Identify and implement automation opportunities to reduce manual effort associated with application monitoring
  • Partner with development teams to provide input into the design and development stages of applications
  • Qualifications :

  • 6+ years of related experience
  • Bachelor's degree (preferred) or equivalent experience
  • Talents Needed for Success :

    Technical Qualifications (Mainframe) :

  • Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
  • Mainframe scheduling (Job abends, Predecessor / Successor)
  • Technical Qualifications (Distributed / Cloud) :

  • Hands-on experience in Unix, Linux, Windows, SQL / PLSQL
  • Familiarity working with relational databases (DB2, Oracle, Snowflake)
  • Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam, IBM Zolda)
  • Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgres)
  • Scheduling Tool experience (CA AutoSys, Control-M)
  • Additional Qualifications :

  • Fosters a culture where honesty and transparency are expected
  • Stays current on changes in his / her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date
  • Invests effort to individually coach others
  • Builds collaborative teams across the organization
  • Communicates openly keeping everyone across the organization informed
  • Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    Skills Required

    Mainframe, Unix, Aws

    Create a job alert for this search

    Application Support Engineer • Chennai

    Related jobs
    • Promoted
    Application Support Specialist

    Application Support Specialist

    FiservChennai, Tamil Nadu, India
    The Infrastructure and Operations Engineer will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure developm...Show moreLast updated: 7 days ago
    • Promoted
    ABI Health - Application Support Engineer - Ticketing System

    ABI Health - Application Support Engineer - Ticketing System

    ABI HealthChennai
    Role : Application Support Engineer (L2 Support) Location : Chennai Employment Type : Full-time &...Show moreLast updated: 30+ days ago
    • Promoted
    L1 / L2 Application Support Engineer

    L1 / L2 Application Support Engineer

    HEPLChennai
    We're Hiring | L1 / L2 Application Support Engineer | Chennai | 24 Years Experience Are you passionate about application support, solving complex issues, and ensur...Show moreLast updated: 30+ days ago
    • Promoted
    Application Engineer

    Application Engineer

    ConfidentialChennai, India
    In This Role, Your Responsibilities Will Be : .Review and prepare project guidelines for quotations based on technical.Clarify doubts on technical specifications / project guidelines through conference...Show moreLast updated: 8 days ago
    • Promoted
    Application Support Analyst

    Application Support Analyst

    ConfidentialChennai
    Will be supporting the CRM and Mobile Application.Ensure issues / service requests raised are addressed within SLA.Root Cause Analysis for repetitive issue. It Service Desk, System Administration, Tec...Show moreLast updated: 17 days ago
    • Promoted
    Senior Application Engineer

    Senior Application Engineer

    ConfidentialChennai, India
    Join our team as an Application Engineer and use your engineering skills and Fisher Software to design and select the best product for our clients. You will also prepare and respond to techno-commer...Show moreLast updated: 8 days ago
    • Promoted
    Application Support Engineer Trainee

    Application Support Engineer Trainee

    RunLoyal : Pet SoftwareChennai, Tamil Nadu, India
    Job Title : Application Support Engineer Trainee Company : RunLoyal Location : Coimbatore About RunLoyal RunLoyal is a rapidly growing SaaS company based in Atlanta, GA, transforming the pet care...Show moreLast updated: 3 days ago
    • Promoted
    Application Support Engineer

    Application Support Engineer

    ConfidentialChennai
    We are seeking a highly skilled and experienced Application / Production Support to join our team in Chennai.The ideal candidate will have a strong background in application and production support, w...Show moreLast updated: 3 days ago
    Application Support - Tech Lead

    Application Support - Tech Lead

    Saaki Argus & Averil ConsultingChennai, Tamil Nadu, India
    Quick Apply
    Role : Application Support - Tech Lead.Location : Chennai (Work from Office).Notice Period : Immediate Joiner - 30 Days.Skills : AWS DevOps, PC2, S3, Cloudwatch, EKS, Application support, Networking, O...Show moreLast updated: 30+ days ago
    • Promoted
    Application Support Engineer L1 - Information Technology

    Application Support Engineer L1 - Information Technology

    ConfidentialChennai, India
    We are delighted to introduce you to Apollo Hospitals, a leading healthcare provider in India.With a long-standing heritage spanning many decades, Apollo Hospitals has established itself as a trust...Show moreLast updated: 8 days ago
    • Promoted
    L1 Application Support Engineer

    L1 Application Support Engineer

    ConfidentialChennai
    L1 Application Support Engineer.The ideal candidate will be a proactive problem-solver with a solid foundation in.They will be responsible for troubleshooting issues, analyzing logs, and ensuring t...Show moreLast updated: 8 days ago
    Linux Application Support Engineer

    Linux Application Support Engineer

    GoWin TrainingChennai, Tamil Nadu, India
    Quick Apply
    Linux Application Support Engineer.We are looking for a skilled and passionate Linux Application Support Engineer to join our team. In this role, you will help keep our systems running smoothly, sol...Show moreLast updated: 30+ days ago
    • Promoted
    Lead Engineer – Tech Support

    Lead Engineer – Tech Support

    ConfidentialChennai
    M2P Fintech is looking for highly passionate, hands-on leader to deliver reliable and sustainable solutions to our customers. You will manage the team at site that is very fast paced and highly capa...Show moreLast updated: 30+ days ago
    • Promoted
    HPC Administrator - CAE Application Support

    HPC Administrator - CAE Application Support

    The Judge GroupChennai
    Job Title : Senior / Engineer HPC / CAE Location : Chennai Onsite - Hybrid Notice Period : ...Show moreLast updated: 2 days ago
    • Promoted
    Specialist, Application Support

    Specialist, Application Support

    ConfidentialChennai, India
    Calling all innovators - find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.We connect financial insti...Show moreLast updated: 8 days ago
    • Promoted
    Application Support Engineer

    Application Support Engineer

    CBTSChennai, Tamil Nadu, India
    RTP Operations Support Engineer (Offshore TechOps Engineer- 4 positions).Provides L2 support for RTP Rail operations, executing monitoring checklists, triaging incidents, and escalating critical is...Show moreLast updated: 25 days ago
    • Promoted
    Production Support / Application Support Lead - Banking Domain

    Production Support / Application Support Lead - Banking Domain

    Pravi HR AdvisoryChennai
    Job Title : Production Support / Application Support Lead Location : Chennai Experience : 20 + years (f...Show moreLast updated: 27 days ago
    • Promoted
    Emulation Engineer / Lead

    Emulation Engineer / Lead

    eInfochips (An Arrow Company)Chennai, Tamil Nadu, India
    Role : Emulation Engineer / Lead Job Location : Noida, Chennai, Bangalore, Hyderabad, Ahmedabad Job Description You must be having BS or MS in Electrical OR Electronics engineering.Minimum 4+ Years ...Show moreLast updated: 22 days ago