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ABI Health - Application Support Engineer - Ticketing System

ABI HealthChennai

30+ days ago

Job description

Role : Application Support Engineer (L2 Support)

Location : Chennai

Employment Type : Full-time

About the Role :

We are looking for a skilled and dedicated Application Support Engineer (L2 Support) to join our team. This is a critical role that demands strong technical expertise, excellent communication skills, and the ability to thrive in a fast-paced environment. The role involves handling technical tickets, ensuring timely resolution, and maintaining smooth application performance.

Key Responsibilities :

Technical Support : Handle and resolve tickets at a technical and transaction level.
SQL Expertise : Use strong SQL knowledge to identify, troubleshoot, and resolve issues efficiently.
Collaboration : Communicate effectively with cross-functional teams and stakeholders for smooth coordination.
Shift Flexibility : Work in rotational shifts, including a 6-day work week, to ensure 24 / 7 support coverage.
SLA Management : Respond to and resolve issues escalated from L1 support within agreed SLAs.

Requirements :

Experience : Minimum 2 years of experience in L2 support or a related technical support role.

Domain Knowledge : Prior experience with LIMS (Laboratory Information Management System) or healthcare applications is a strong plus.

Technical Skills : Proficiency in SQL and troubleshooting application-level issues.

Soft Skills : Excellent communication, analytical thinking, and problem-solving abilities.

Availability : Flexibility to work rotational shifts and 6 days a week.

Why Join Us :

Opportunity to work in a dynamic healthcare technology environment.

Be part of a collaborative team committed to innovation and excellence.

Contribute to solutions that positively impact healthcare operations and patient care

(ref : hirist.tech)

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Application Support Engineer • Chennai