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L1 Application Support Engineer

ConfidentialChennai

9 days ago

Job description

This role is for an L1 Application Support Engineer to provide first-level technical support for business-critical Java applications. The ideal candidate will be a proactive problem-solver with a solid foundation in Java , SQL , and Linux / Unix environments . They will be responsible for troubleshooting issues, analyzing logs, and ensuring timely resolution within defined SLAs.

Key Responsibilities

Provide L1 support for business-critical Java applications .
Monitor application health and performance using dashboards and alerts.
Perform basic troubleshooting of issues and escalate to L2 / L3 as needed.
Analyze logs and errors to perform root cause analysis for recurring issues.
Work on incident and service request tickets within defined SLAs .
Coordinate with cross-functional teams for issue resolution.
Maintain documentation for incidents, resolutions, and standard procedures.
Participate in shift rotations and be available for on-call weekend support.

Must-Have Skills

Relevant application support experience .

Hands-on experience with Java-based applications , including basic debugging and log analysis. The candidate should be able to write basic Java queries.

Good knowledge of SQL for querying and data validation.

Familiarity with Linux / Unix commands and basic scripting.

Excellent communication and customer service skills .

Strong analytical and problem-solving abilities .

Good to Have

Exposure to ITIL practices (incident, problem, and change management).

Experience with ticketing tools such as ServiceNow or JIRA .

Familiarity with application monitoring tools like Grafana, Splunk, or AppDynamics .

Skills Required

Application Support, Java, Sql, Troubleshooting, Customer Service, Problem-solving

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Application Support Engineer • Chennai