Production Support / Application Support Lead - Banking Domain

Job Title : Production Support / Application Support Lead

Location : Chennai

Experience : 20 + years (from Banking)

Job Overview :

We are seeking an experienced Production Support / Application Support Lead to oversee mission-critical banking applications and ensure their smooth functioning, performance, and compliance. The ideal candidate will bring extensive expertise in Core Banking Systems (Flexcube / Finacle), digital channels (UPI, Mobile / Internet Banking, ATM Switch), and strong leadership in incident, change, and problem management.

This role requires a seasoned professional capable of driving system stability, compliance alignment (RBI, PCI DSS, ISO 27001), and high availability across databases, applications, and infrastructure.

Key Responsibilities :

• Drive incident, problem, and change management to minimize downtime and ensure SLA adherence.
• Oversee database administration (Oracle, MSSQL, PostgreSQL) including upgrades, patch management, performance tuning, and compliance.
• Collaborate with cross-functional teams (Infrastructure, Network, InfoSec, Server) for end-to-end issue resolution.
• Manage data migrations, archival systems, and audit-ready solutions as per RBI and internal compliance requirements.
• Ensure application readiness during fiscal closing and regulatory reporting with zero downtime.
• Lead DR (Disaster Recovery) drills, high-availability planning, and performance optimization initiatives.
• Mentor and guide support engineers, fostering a culture of ownership and accountability.
• Coordinate with vendors and partners for application upgrades, integrations, and support.

Required Skills & Competencies

Qualifications :

(ref : hirist.tech)