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Technical Voice Support
ConfidentialNoida8 days ago
Job description1-6 years of experience in technical support or voice support role. Strong understanding of computer systems, software applications, and hardware components. Excellent verbal and written communication skills in English. Ability to troubleshoot technical issues and provide effective solutions. Familiarity with remote support tools and ticketing systems. Customer-oriented mindset with strong problem-solving skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
We are seeking a Technical Voice Support professional to join our team in India. The ideal candidate will be responsible for providing technical assistance to customers over the phone, ensuring a high level of customer satisfaction by resolving issues efficiently.
Responsibilities
- Provide technical support and troubleshooting assistance via voice communication to customers.
- Diagnose and resolve technical issues related to software and hardware products.
- Assist customers in understanding product features and functionalities.
- Document customer interactions and technical issues in the support ticketing system.
- Collaborate with cross-functional teams to improve product performance and customer satisfaction.
- Train and mentor junior team members on technical support processes.
Skills and Qualifications
Skills Required
Network Troubleshooting, Sip Protocol, Customer Support, Technical Documentation, System Configuration
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Technical Support • Noida
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