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Technical Support
ConfidentialDelhi8 days ago
Job descriptionAssist in the migration of email, files, and applications from various platforms (e.g., G Suite, on-premise Exchange, other third-party services) to Microsoft 365. Support customers in setting up their Microsoft 365 tenant and ensuring smooth data transfer while minimizing downtime. Provide first-level support for Microsoft 365 applications, including Exchange, Outlook, Teams, SharePoint, OneDrive, and other associated services. Troubleshoot common issues during and after the migration process, including login issues, data transfer errors, and service disruptions. Provide training and user guides for clients on Microsoft 365 products, ensuring they are effectively using the features available to them. Document common issues and solutions for internal knowledge bases and customer reference. 1-2 years of experience in Microsoft 365 support, migrations, and troubleshooting. Strong understanding of Microsoft 365 licensing models (e.g., Business, Enterprise, and Education). Experience migrating email, data, and services from third-party platforms (e.g., Google Workspace, Exchange Server, etc.) to Microsoft 365. In-depth knowledge of Microsoft 365 licenses and packages, including understanding licensing models, user licenses, add-ons, and feature sets. Ability to assist clients with licensing audits, recommendations, and optimal configurations based on their needs. Familiarity with PowerShell scripting for basic Microsoft 365 tasks (preferred). Experience with Microsoft 365 tools such as the Admin Center, Exchange Online, OneDrive, and Teams. Strong analytical skills with the ability to troubleshoot and resolve technical issues efficiently.
Key Responsibilities
Microsoft 365 Licensing and Packages :
- Provide guidance and support on various Microsoft 365 licensing plans and packages (e.g., Microsoft 365 Business, Enterprise, Education).
- Help customers understand the different licensing options, benefits, and limitations based on their business needs.
- Assist in the correct application of licenses during the migration process.
Migration to Microsoft 365 :
Technical Support :
Training and Documentation :
Qualifications and Skills
Technical Experience :
Licensing Knowledge :
Technical Skills :
Problem-Solving Skills :
Skills Required
Microsoft 365, Troubleshooting, Documentation, Auditing
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Technical Support • Delhi