International Voice Process ||Customer support

Key Responsibilities :

• Answer inbound customer calls and provide assistance on inquiries, complaints, or requests.
• Resolve customer issues in real-time, ensuring high-quality service while adhering to company guidelines.
• Handle a variety of queries related to products / services, billing, technical issues, or account management.
• Maintain a professional and friendly tone, ensuring customers feel valued and understood.
• Assist with troubleshooting issues and guide customers through solutions in a clear and concise manner.
• Document all customer interactions, issues, and resolutions accurately in the system.
• Provide customers with information about new products, promotions, or services as applicable.
• Escalate complex issues to the appropriate team for resolution when necessary.
• Meet and exceed performance metrics such as call handling time, customer satisfaction, and first-call resolution.
• Follow up with customers to ensure complete satisfaction with the solutions provided.
• Work with international teams to ensure smooth communication and resolution of issues.
• Ensure compliance with company policies and legal regulations.

Skills Required

Customer Service, Communication, Active Listening, Problem-solving, Voice support, Conflict Resolution