About the job : About the Role :
We are looking for a highly skilled and proactive Application Support Engineer to join our global support team.
In this role, you will be responsible for the monitoring, incident response, and issue resolution of enterprise-grade systems including IBM Sterling B2B, UiPath RPA bots, and various cloud-native database platforms (AWS RDS, Aurora PostgreSQL, DynamoDB, GCP BigQuery, etc.).
The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively during off-hours and in a rotational shift Responsibilities : Support & Incident Management :
- Monitor and manage support tickets via JIRA and email.
Troubleshoot and resolve issues across :
IBM Sterling B2B integrations and translation servicesUiPath RPA workflows and orchestrationsDatabase systems : SQL Server, Aurora PostgreSQL, MySQL, DynamoDB, and BigQueryMeet defined SLAs for incident response and resolution (e.g., 15-min response, 1-hour resolution).System Monitoring & Maintenance :
Perform regular health checks and performance monitoring of applications, integrations, and databases.Assist with deployment validations, patch installations, and performance tuning as needed.Proactively escalate critical issues per escalation protocols.Shift & Availability :
Provide support coverage 4 days a week in rotational shifts, including off-hours and weekends as required.Documentation & Knowledge Sharing :
Maintain accurate and up-to-date incident logs.Create and update knowledge base articles, SOPs, and troubleshooting documentation.Contribute to knowledge transfer and onboarding of new team members.Compliance & Security :
Ensure all activities comply with organizational and customer security standards (HIPAA, GDPR, ISO 27001).Follow access and onboarding policies based on client environment guidelines.Required Qualifications :
IBM Sterling B2B : In-depth experience in supporting and troubleshooting B2B integrations and translation flows.UiPath (RPA) : Strong hands-on knowledge of bot monitoring, error handling, and RPA job management.Cloud & Databases :
Solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDBExposure to MySQL and GCP BigQuery is a strong plus.Incident Management : Proven track record of working under pressure and adhering to strict SLAs.Tools & Platforms : Experience with JIRA, ticketing systems, and monitoring tools.Soft Skills : Strong analytical thinking, communication, and ability to work independently with minimal supervision.Preferred Experience :
5 to 10 years of experience in production application support roles.Experience in multi-technology environments, with the ability to triage and resolve cross-platform issues efficiently.Familiarity with cloud-native monitoring and alerting tools is an advantage.What We Offer :
Exposure to cutting-edge cloud and automation technologies.Opportunity to work with global teams and enterprise clients.Rotational flexibility and work-life balance initiatives.Supportive environment for continuous learning and upskilling.(ref : hirist.tech)
