Chat Customer Service Representative

What You'll Be Doing

Are you passionate about helping others and providing peace of mind In this role, you'll engage with customers through non-verbal communication channels such as chat, email, text, social media, and direct messaging. Whether it's offering quick solutions, providing compassionate product guidance, or resolving concerns with professionalism, you'll play a vital role in transforming a standard customer interaction into an exceptional experience.

You will report directly to the Team Lead and be a key contributor to delivering outstanding customer service and supporting team goals.

Your Day-to-Day Responsibilities

• Respond to customer inquiries through written channels
• Resolve customer concerns effectively using only written communication

What You Bring To The Table

What You Can Expect

More About The Role

You'll receive comprehensive training to become a subject matter expert, ensuring you're fully prepared to deliver high-quality service via chat, email, or text. While we'll provide you with the tools and knowledge you need, the most valuable asset you bring is your natural ability to care and connect with others. This role offers not only a chance to support customers but also an opportunity to build meaningful relationships with colleagues and grow your career in a positive, collaborative environment.

You'll report to the Team Lead and help drive customer satisfaction and overall team success.

Skills : customer,written communication,computer literacy,typing skills,chat,customer service

Skills Required

Typing Skills, Chat, Computer Literacy