Chat Process - Customer Support

Roles and Responsibilities :

• Resolve customer issues and complaints efficiently while maintaining a positive and empathetic attitude.
• Build rapport with customers to create a seamless customer experience across all interactions.
• Provide information about products and services and guide customers through various processes.
• Meet or exceed performance metrics related to sales targets, response time, eNPS, resolution time, and customer satisfaction.
• Stay updated on product knowledge and any changes in company policies or procedures.
• Drive upselling and cross-selling initiatives where applicable.
• Required Profile :
• Any undergraduate or graduate with prior sales experience or freshers with good communication skills.
• Previous experience in sales chat or service chat processes is preferred.
• Target-driven mindset with a focus on results.
• Adaptable to changes in processes and targets.
• Flexibility to work in 24 / 7 shifts, 5 days a week.
• Excellent verbal and written communication skills.

Perks and Benefits :

Skills Required

Bpo, Chat Process, Fresher