Customer Support Associate ( Chat Process )
ConfidentialPune30+ days ago
Job descriptionYou have a minimum of 6 months of experience in an International Semi-voice or Chat Process . You possess good communication skills , with strong written English. You are customer-centric, patient, and detail-oriented. You are capable of managing multiple chat conversations simultaneously and working in a fast-paced environment.
Ghrs Training is hiring an International Customer Support Associate to join our chat process team. If you have experience in international semi-voice or chat support and possess excellent communication skills, we encourage you to apply!
Key Responsibilities :
- Provide exceptional customer support to international clients through a chat-based platform.
- Accurately and efficiently resolve customer inquiries, issues, and concerns.
- Maintain a high level of customer satisfaction through clear, concise, and professional written communication.
- Document all customer interactions and resolutions thoroughly and accurately.
- Adhere to process guidelines and service level agreements.
About You :
Skills Required
Chat Process, Communication Skills, customer interactions
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Customer Support Associate • Pune