Allianz - Senior Associate - Customer Service

Group is one of the most trusted insurance and asset management companies in the world.

Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.

Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

About the Role :

We are seeking a highly motivated and customer-focused individual to join our team as a Senior Associate - Customer Service.

This role is pivotal in ensuring exceptional service delivery and maintaining Allianz's reputation for customer trust and satisfaction.

The Senior Associate will act as a primary point of contact for complex customer inquiries, utilizing excellent communication skills and deep process knowledge to resolve issues efficiently.

Key Interaction :

• Serve as the primary point of contact for escalated and complex customer inquiries via phone, email, and chat, ensuring high first-call resolution rates.
• Provide expert guidance and support on insurance products, services, claims processes, and technical issues.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Process Management :

Team Contribution & Development :

Essential Qualifications & 2 to 4 years of experience in a customer service or contact center environment.

Language Skills : Excellent command over English with excellent verbal and written communication skills. The ability to articulate complex information clearly and professionally is crucial.

Technical Proficiency : Intermediate PC skills, including proficiency with Microsoft Word, Excel, and Outlook.

Professional Attributes :

Preferred Qualifications (Good to Have) :

(ref : iimjobs.com)