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Onboarding Specialist- IT US Backoffice Operations

Infinite Computer Solutionsmumbai, maharashtra, in

9 days ago

Job description

About Infinite

Infinite is a global technology solutions provider headquartered in Rockville, MD. Since 2001, we have been delivering business technology solutions and product engineering services to Fortune 1000 companies across industries including telecom, hi-tech, healthcare, media & entertainment, insurance, banking & financial services, retail, public sector, travel & transport, and government. By leveraging proprietary frameworks, platforms, accelerators, and domain expertise, we help clients accelerate digital transformation and solve complex business challenges.

Our core service offerings include - business transformation, digitalization, cloud services, application development & management, quality engineering & assurance, product / platform engineering, and infrastructure services.

For more information, visit www.infinite.com

Position : Onboarding Specialist- IT US Backoffice Operations

Location : India – Remote

Shift : Night Shift (6 : 30 PM – 4 : 30 AM IST)

Job Summary

We are seeking a highly organized, detail-oriented, and proactive Onboarding Specialist to support our US IT Operations. The ideal candidate will thrive in a fast-paced environment, manage multiple priorities, and ensure operational excellence while maintaining the highest level of confidentiality and professionalism.

Key Responsibilities

1. Onboarding Management

Lead and manage the complete onboarding lifecycle, from offer acceptance to employee integration.
Design and implement structured onboarding programs aligned with company culture and business needs.
Ensure seamless coordination of pre-joining activities including documentation, background verification, and system access.
Oversee vendor onboarding and managing negotiations.
Coordinate with internal teams for provisioning equipment, supplies, and system access before start dates.
Communicate essential onboarding details (start dates, reporting instructions, etc.) to new hires.
Maintain accurate onboarding records ensuring compliance with company policies.
Collaborate closely with IT, HR, and Facilities for onboarding readiness.

2. Employee Experience

Act as the primary point of contact for new hires throughout their onboarding journey.

Partner with HR Operations to deliver engaging orientation sessions covering policies, values, and culture.

Collect feedback from new hires to identify improvement opportunities in the onboarding process.

Create a positive, professional, and welcoming experience for all new employees.

3. Process Improvement & Compliance

Standardize and document onboarding workflows while ensuring compliance with labor laws, HR policies, and organizational standards.

Partner with IT, Admin, and Payroll teams for timely system, tool, and resource provisioning.

Track and report on onboarding metrics such as new hire satisfaction, retention, and process efficiency.

4. Collaboration & Leadership

Collaborate with Talent Acquisition and business leaders to ensure smooth workforce integration.

Mentor and guide junior onboarding coordinators and specialists.

Lead special projects such as digital onboarding, employer branding, and cultural integration initiatives.

Qualifications & Skills

10+ years of experience in IT Backoffice Operations, with at least 5 years specializing in onboarding and / or employee engagement.

Strong knowledge of onboarding processes, compliance requirements, and best practices.

Team Management

Excellent communication, presentation, and interpersonal skills.

Proven ability to manage multiple priorities, engage stakeholders, and deliver results within deadlines.

Proficiency in MIS, ATS, and onboarding tools; familiarity with BrassRing is a plus.

Strong analytical and reporting skills with a data-driven approach to process improvements.

Flexibility and willingness to work in night shift (6 : 30 PM – 4 : 30 AM IST).

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Onboarding Specialist Us • mumbai, maharashtra, in

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