Customer Support Executive - Voice International Process / Ggn.

Key Responsibilities :

• Customer Interaction : Handle inbound and outbound customer calls for international clients, ensuring effective issue resolution and providing a high level of service.
• Product / Service Support : Assist customers with product / service-related queries, providing accurate and clear information.
• Issue Resolution : Troubleshoot and resolve customer issues, whether related to billing, product functionality, or service inquiries, in a timely manner.
• Communication : Maintain a professional tone during calls and ensure clear, concise communication to enhance customer understanding.
• Documentation : Log all customer interactions, inquiries, and resolutions in the CRM system for record-keeping and future reference.
• Escalation Management : Identify and escalate complex issues to higher-level support teams when necessary.
• Customer Satisfaction : Strive to meet and exceed performance metrics related to customer satisfaction, call quality, and resolution time.
• Follow-Up : Follow up with customers as required to ensure issues are resolved satisfactorily and to enhance the customer experience.
• Continuous Improvement : Actively participate in training sessions, providing feedback to improve services, and staying up to date with product / service knowledge.

Skills Required

International Customer Support, Voice Process, Customer Service, Communication, Problem-solving, issue resolution