General Manager Governance

Job Description

As an General Manager - Governance , you will own the revenue of a region and manage the critical growth and performance metrics of both the business and people. You will take complete ownership of business critical initiatives - product launches, internal process improvements, category expansion, vendor base etc.

Key Responsibilities

City Governance & SOP Adherence

Drive compliance with Livspaceʼs SOPs across on-ground teams – including design, execution, vendor, and experience functions.

Conduct routine governance checks to ensure adherence to process frameworks.

Identify and close operational control gaps impacting service quality, timelines, or cost.

Risk & Non-Compliance Management

Monitor and resolve governance risks including financial, operational, or service quality issues.

Proactively address non-compliance or deviations related to internal stakeholders, such as :

Design Teams – project delays, scope misalignment, or documentation gaps.

Project Managers – non-adherence to SOPs, customer escalations, or quality lapses.

Supply Chain / Modular Coordination Teams – delays in delivery, product mismatch, or installation issues.

Operations Team – execution slippage, miscommunication with customers, or incomplete closure processes.

Flag repeated incidents and drive systemic corrective actions and policy reinforcement

Audit Readiness & Documentation

Maintain all project, partner, and compliance documentation in audit-ready format.

Lead monthly / quarterly internal audits across verticals and ensure timely closure of findings.

Track and update governance metrics through structured dashboards and trackers.

Stakeholder & Partner Coordination

Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset.

Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.

Conduct workshops and refreshers to educate stakeholders on new or revised SOPs.

Reporting & Escalation Management

Prepare city-level compliance reports and governance scorecards for business reviews.

Escalate recurring non-compliances or systemic partner issues to the regional governance lead.

Present RCA (Root Cause Analysis) and recommend preventive measures.

Required Skills :

Bachelor Degree or equivalent degree Or comparable degree in Design. MBA would be an added advantage.

Typically spent at least 6 to 7 years in an interior fit-out business, operating role managing a revenue generating team(s) or selling design products / services through a bunch of designers.

Strong attention to detail and excellent written and oral communication skills and ability to convey business requirements and needs in a clear, concise, and effective manner.

Structured thought process and strong analytical ability, determined to thrive in a fast-paced startup environment.

Strong leadership and people management skills (direct team reporting in past roles a must)

Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience.

Deep understanding of interior fit-out industry, processes, market trends etc.

Strong leadership : Hire, retain, motivate, and look after a diverse team of BMs, TAMs, IDs, LPs etc.

Tracking and training : Training and actively coaching the team on the job. Track strong and weak performance and course correct. Reward appropriately.

Customer empathy : appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner.

Be the Livspace leader in the representative region. Be hungry, humble and lean.