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General Manager Governance
LivspaceHyderabad, Telangana, India27 days ago
Job descriptionMonitor and resolve governance risks including financial, operational, or service quality issues. Proactively address non-compliance or deviations related to internal stakeholders, such as : Design Teams – project delays, scope misalignment, or documentation gaps. Project Managers – non-adherence to SOPs, customer escalations, or quality lapses. Supply Chain / Modular Coordination Teams – delays in delivery, product mismatch, or installation issues. Operations Team – execution slippage, miscommunication with customers, or incomplete closure processes. Flag repeated incidents and drive systemic corrective actions and policy reinforcement Maintain all project, partner, and compliance documentation in audit-ready format. Lead monthly / quarterly internal audits across verticals and ensure timely closure of findings. Track and update governance metrics through structured dashboards and trackers. Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset. Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability. Conduct workshops and refreshers to educate stakeholders on new or revised SOPs. Prepare city-level compliance reports and governance scorecards for business reviews. Escalate recurring non-compliances or systemic partner issues to the regional governance lead. Present RCA (Root Cause Analysis) and recommend preventive measures. Bachelor Degree or equivalent degree Or comparable degree in Design. MBA would be an added advantage. Typically spent at least 6 to 7 years in an interior fit-out business, operating role managing a revenue generating team(s) or selling design products / services through a bunch of designers. Strong attention to detail and excellent written and oral communication skills and ability to convey business requirements and needs in a clear, concise, and effective manner. Structured thought process and strong analytical ability, determined to thrive in a fast-paced startup environment. Strong leadership and people management skills (direct team reporting in past roles a must) Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience. Deep understanding of interior fit-out industry, processes, market trends etc. Strong leadership : Hire, retain, motivate, and look after a diverse team of BMs, TAMs, IDs, LPs etc. Tracking and training : Training and actively coaching the team on the job. Track strong and weak performance and course correct. Reward appropriately. Customer empathy : appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner. Be the Livspace leader in the representative region. Be hungry, humble and lean.
Job Description
As an General Manager - Governance , you will own the revenue of a region and manage the critical growth and performance metrics of both the business and people. You will take complete ownership of business critical initiatives - product launches, internal process improvements, category expansion, vendor base etc.
Key Responsibilities
City Governance & SOP Adherence
- Drive compliance with Livspaceʼs SOPs across on-ground teams – including design, execution, vendor, and experience functions.
- Conduct routine governance checks to ensure adherence to process frameworks.
- Identify and close operational control gaps impacting service quality, timelines, or cost.
Risk & Non-Compliance Management
Audit Readiness & Documentation
Stakeholder & Partner Coordination
Reporting & Escalation Management
Required Skills :
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General Manager • Hyderabad, Telangana, India
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