Network Engineer

Job Description

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology – or multiple X-ray technologies – to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Responsibilities

Support biosecurity image data collection strategies and protocols for different field locations

• Adhere to data collection protocols including securing testing materials, handling logistics, troubleshooting technical issues and providing daily reports.
• Deliver high quality work under tight deadlines.
• Work autonomously with minimum direction.
• Assist in training and task management and propose solutions to simplify processes.
• Assist co-workers with on-the-ground technical troubleshooting of data collection tools and processes.
• Communicate internally with global team to identify issues and propose solutions for long term sustainability of processes.
• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
• Includes any aspect of field support, and is not limited to system hardware and software, PCs, and networking / wireless networking.
• Uphold the Company's core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behaviour consistent with the Company's Code of Ethics and Conduct.
• It is the responsibility of every Rapiscan Systems employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications