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Project Delivery and Service Manager, BESS, India
TrinasolarNew Delhi, Delhi, India30+ days ago
Job descriptionProvide technical and service support during the operational phase. Lead the development and execution of LTSA, including preventive and corrective maintenance strategies. Coordinate spare parts logistics, service ticketing, and remote support channels. Ensure SLA compliance (e.g. Availability guarantee) and customer satisfaction through high-quality after-sales service. Work with global service teams to implement process improvements and root cause analysis for failures. Act as the service-oriented point of contact for clients during the sales and tendering process. Provide input to commercial teams on service scope, delivery timelines, warranties, and O&M offerings. Participate in customer meetings, RFP / RFQ response preparation and contract negotiations regarding project delivery and service terms. Support service documentation review and service proposal development in collaboration with internal teams. Establish and oversee service support processes for preventive and corrective maintenance, warranty claims and spare parts logistics. Ensure customer satisfaction through timely service ticket resolution and performance issue response. Manage subcontracted service providers and field technicians to ensure SLA adherence and safety compliance. Serve as the voice of the customer for post-sales feedback and technical issues. Work with internal teams to suggest design or process improvements based on project learnings and customer feedback. Contribute to regional knowledge base and process optimization initiatives. Oversee training and development of local teams and third-party service providers. Bachelor's degree in Electrical Engineering, Energy Systems, or related technical discipline. 5+ years’ experience in project management or service delivery, ideally in energy storage, renewable energy, or power systems. Proven track record delivering utility-scale renewable energy projects in India. Strong knowledge of BESS components (PCS, BMS, EMS, batteries), commissioning, and operations. Understanding of Indian grid codes, regulatory compliance, and local construction norms. Proficient in English and Hindi to liaise with local counterparties. Fluency in Chinese is highly desirable in order to liaise with Chinese counterparties. Strong leadership and stakeholder management skills. Excellent problem-solving and organizational abilities. PMP or equivalent project management certification is a plus.
Position Summary
The Project Delivery and Service Manager - India is responsible for overseeing the execution and after-sales service of utility-scale Battery Energy Storage System (BESS) projects in India. This includes managing end-to-end project delivery, ensuring compliance with technical and safety standards, coordinating with internal and external stakeholders, and leading service support during the operational phase.
Key Responsibilities
Project Delivery
- Lead the execution of utility-scale BESS projects from end-to-end.
- Serve as the main interface between clients, EPCs, suppliers, and internal departments (engineering, procurement, logistics).
- Monitor project milestones, manage schedules, budgets, quality, and risk mitigation plans.
- Ensure timely completion of delivery, commissioning and Site Acceptance Tests (SAT).
- Coordinate site activities including HSE compliance, local permitting, inspections, and punch list resolution.
- Manage subcontractors, local service partners, and field technicians.
Service & Support
Pre-Sales Support
After Sales Service Operations
Qualifications & Experience
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Service Delivery Manager • New Delhi, Delhi, India
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