Senior Analyst - Delivery excellence

About IRIS Software

IRIS Software Inc. is a professional software services organization that delivers high quality and cost effective solutions to businesses globally. Our customers include Fortune 100businesses and mid-sized firms across Financial Services, Life Sciences, Logistics & Distribution and High Tech industries. We leverage best-of-breed technologies andflexible engagement models to deliver value for our customers’ businesses.

We are a high growth setup with 4000+ people based out of our offices in India, US and Canada. We are strategic partners to over 25 of the Fortune 100 companies and our consistent strive to achieve the highest levels of customer satisfaction has translated into long-standing relationships and a preferred-partner status with many of our customers. Over the years, more than 90% of our customers have chosen to engage with us for repeat business.

IRIS is a quality and security focused organization. We have been appraised atLevel 5 of the CMMI Institute’s Capability Maturity Model (CMMI®) and have been certified to ISO 9001 : 2015. Our Information Security Management framework is aligned and certified to ISO 27001 : 2013 and SOC2 Type II.

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Job title

Senior Analyst - Delivery excellence

Experience

6-9 years

Location of Job

Noida

Job Specification :

Must have worked with an IT Services Organization

Technical background (BTech, BE, BCA, MCA, MTQM)

In-depth knowledge of Software Engineering, Project Management Lifecycles, Agile Scrum, Kanban, DevOPS, Continuous improvement and QA lifecycles

Understanding of tools such as JIRA, Service now, TFS, Microsoft Project, VSS, Sonar cube, Fisheye, Jenkins, and all Office Tools

Appreciation of new GenAI models and their applicability on software projects, impact on productivity, process changes due to the new techniques etc.

Should have knowledge of software process implementation, Audits, Metrics and in identifying improvements

Strong analytical skills and knowledge on Root Cause Analysis techniques such as Fish Bone etc.

Knowledge on statistical techniques for process improvement

Thorough knowledge of CMMI, ISO 9K

Experience process definition of Quality Management System / process databases

Strong facilitation skills for driving quality and innovation in projects

High inter-personal skills

Strong communication skills (Written, Verbal, Presentation skills, Assertiveness)

Strong negotiation, problem-solving skills

Responsibilities :

Ensure an environment of Zero surprises by identifying risks by :

Ensuring the project setup is done considering all risks and Facilitating projects by propagating best practices, guiding teams on engineering practices, analysis project data, status reports etc.

Conducting in-depth engineering reviews, Milestone reviews, Defect data analysis, Project plan reviews, CAPA reviews

Mentor PMs for identifying risks, data analysis, innovations etc.

Participate in senior management review of projects

Conduct SQA reviews and ensure process compliance in projects

Analyse findings from SQA reviews and identify improvement themes

Highlight the risks to the management at the right time and with all the facts

Use the escalation matrix to highlight the risks to Delivery head as and when needed in a timely manner

Review / write assigned processes / Change Requests

Participate in innovation program as Innovation facilitators for delivery and enabling function

Follow up with projects to ensure closure of action items of CSAT, Escalations / Complaints

Participate in Project team meetings

Facilitate and participate in project’s Root Cause Analysis meetings

Ensure formal Configuration Management of QMS documents and other documents

Ensure best practices are captured and shared in organization

Work closely with project managers, account managers, delivery leadership to understand the expectations and deliver outcomes

Articulate contractual risks and work with senior management to mitigate the same