Retail Store Manager

JOB DESCRIPTION : Retail Operations Manager—Fashion / Textile / Indian Craft

Location :  Delhi (Flagship Store)

Brand :  KARDO

Role Overview

The Retail Manager will lead the flagship retail operations, serving as the custodian of KARDO’s philosophy in a physical space. This role combines operational excellence with cultural sensitivity, requiring both managerial precision and a deep respect for design, textiles, and craft. The ideal candidate will see the store not only as a point of sale but also as a cultural environment—where narratives of fabric, technique, and community are shared with customers in meaningful ways.

Key Responsibilities

1. Store Leadership & Operations

• Oversee day-to-day functioning of the flagship store, ensuring smooth, efficient, and inspiring operations.
• Develop and implement store SOPs (customer experience, stock handling, visual merchandising, after-sales service).
• Maintain inventory accuracy, replenishment cycles, and coordination with the production and warehouse teams.
• Manage store budgets, expense control, and reporting.
• Uphold operational standards that balance efficiency with hospitality and warmth.

2. Customer Engagement & Experience

3. Brand Storytelling & Education

4. Visual Merchandising & Atmosphere

5. Team Management & Development

6. Sales & Business Development

7. Community & Craft Advocacy

Desired Qualifications & Attributes

NOTE :

The flagship store is more than a retail outlet—it is KARDO’s living room. It is where customers, collaborators, and press first encounter the spirit of the brand. The Retail Manager will be the steward of this space, weaving together operations, storytelling, and hospitality. In doing so, they will help not only grow sales but also deepen KARDO’s cultural presence in India and internationally.