DailyObjects - Retail Operations Manager

About DailyObjects

At DailyObjects, we are committed to designing exceptional products that blend distinctive aesthetics with practical functionality. With cutting- edge design, creativity, and superior craftsmanship, we aim to redefine lifestyle accessories and provide unparalleled customer experiences. We are a fast- growing D2C brand with a dynamic culture of innovation, adaptability, and excellence.

Role Overview

We are looking for a driven and structured Retail Operations Manager to lead DailyObjects' offline store operations across India. This role demands a proactive leader with hands- on retail experience, strong process orientation, and the ability to balance operational execution with strategic planning. You'll ensure smooth daily operations, scale our store footprint, enhance in- store experience, and implement retail excellence across SOPs, inventory, team management, and omnichannel integration.

Key Responsibilities

• Store Operations & SOPs : Implement and audit daily operational processes - store readiness, stock accuracy, billing, customer service, and store closure. Ensure adherence to SOPs across all locations.
• Team Leadership & Training : Lead and mentor a team of store managers and executives. Define KRAs, ensure shift scheduling, and build training programs on POS, brand philosophy, visual merchandising, and customer engagement.
• Inventory & Replenishment : Ensure real- time stock visibility and availability through accurate demand forecasting, auto- replenishment, and coordination with central teams. Conduct periodic stock audits to control shrinkage.
• Customer Experience & CRM : Drive exceptional service standards across all touchpoints. Enable loyalty programs, feedback loops, and personalization at stores using CRM / POS insights.
• Omnichannel Execution : Oversee POS and system integrations to enable omnichannel operations including click & collect, exchanges, and inventory sync across platforms.
• Performance Monitoring : Analyze sales performance, footfall conversion, average transaction values, and zone- wise contribution. Use analytics to drive continuous improvement in store efficiency.
• Store Upkeep & Compliance : Ensure timely facility maintenance, vendor coordination, and compliance with safety, labor, and legal standards. Maintain brand consistency across all physical formats.
• Expansion & Launches : Play a key role in new store launches - site handovers, operational planning, staff deployment, and ensuring SOP readiness from day one.

Qualifications & Skills

Company Culture

At DailyObjects, we value adaptability, innovation, and a "can- do" attitude. Our culture fosters accountability, professionalism, and efficiency, empowering team members to take ownership, think critically, and drive meaningful contributions toward our goals.

(ref : iimjobs.com)