Algonomy - Customer Success Manager

As a Client Success Manager (CSM), you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum value from our AI-driven solutions. Your focus will be on driving adoption, retention, revenue growth, and advocacy by aligning our platform's capabilities with customer business goals.

BROAD RESPONSIBILITIES :

• Develop Engagement and Relationship at Executive and C-Level
• Deliver Product Evangelization, workshops, and best practices to empower client teams.
• Partner with Execs to create thought leadership, webinars, and other client partnership program.
• Ensure customers are enrolled in new feature rollouts, beta programs, and innovation pilots.
• Lead Business and strategic reviews to align on outcomes, roadmap, and value realization.
• Develop client advocates by driving both active (References)and passive (PR, success stories, case studies, testimonials) advocacy programs.
• Partner with Professional services and Support team to drive adoption, Usage, resolve support issues & improve Customer satisfaction.
• Manage the entire upsell / cross sell cycle from lead generation to closure. This would include the following :
• Prospect development & lead generation
• Understanding business and technology scenario / needs
• Identifying and qualifying opportunities
• Product demonstrations
• Preparation of proposals, SOW
• Final negotiation and closure

QUALIFICATIONS :

EXPERIENCE PREFERRED :

(ref : iimjobs.com)