Customer Success Manager

ROLE : Manager – Customer Success (Open Position – 1)

LOCATION : Bangalore

REPORTING TO : VP, Customer Success

EXPERIENCE : >

6 Years

BRIEF DESCRIPTION

As a Client Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum value from our AI-driven solutions. Your focus will be on driving adoption, retention, revenue growth, and advocacy by aligning our platform’s capabilities with customer business goals.

BROAD RESPONSIBILITIES :

• Develop Engagement and Relationship at Executive and C-Level
• Deliver Product Evangelization , workshops, and best practices to empower client teams.
• Partner with Execs to create thought leadership, webinars, and other client partnership program.
• Ensure customers are enrolled in new feature rollouts, beta programs, and innovation pilots.
• Lead Business and strategic reviews to align on outcomes, roadmap, and value realization.
• Develop client advocates by driving both active (References)and passive (PR, success stories, case studies, testimonials) advocacy programs.
• Partner with Professional services and Support team to drive adoption, Usage, resolve support issues & improve Customer satisfaction.
• Manage the entire upsell / cross sell cycle from lead generation to closure. This would include the following :
• Prospect development & lead generation
• Understanding business and technology scenario / needs
• Identifying and qualifying opportunities
• Product demonstrations
• Preparation of proposals, SOW
• Final negotiation and closure

QUALIFICATIONS

EXPERIENCE PREFERRED

About the Company :

Algonomy helps consumer businesses maximize customer value by automating decisioning across their retail business lifecycle with AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. Algonomy is a trusted partner to more than 400 leading brands, with a global presence spanning over 20 countries. Our innovations have garnered recognition from top industry analysts such as Gartner and Forrester—more at www.algonomy.com .