Customer Success Manager

Customer Success Manager

Location : Whitefield, Bengaluru, Karnataka

Working Days : 5 Days (Rotational Shifts)

Compensation : ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)

Eligibility Criteria :

This role is only for graduates (Postgraduates should not apply).

You must have exceptional spoken and written English communication skills.

Pursuing a PGDM along with this job is mandatory and non-negotiable.

About the Opportunity :

We’re looking for passionate Customer Success Managers (Entry-Level) who are eager to help customers succeed, solve real business challenges, and grow alongside one of India’s fastest-scaling SaaS startups in the healthtech space — Plum .

This is a work-integrated role in partnership with Skill Veda , where you’ll pursue a PGDM in Customer Success Management while gaining real-world experience at Plum.

It’s the perfect launchpad for someone who wants to build a long-term career in Customer Success, Client Relations, or SaaS Account Management.

Why Join Us :

Plum’s Customer Success team is growing rapidly — having doubled in size last year while scaling 10x in customer numbers.

You’ll :

Work directly with CXOs and decision-makers from India’s top startups.

Learn how high-growth SaaS companies manage clients, retention, and expansion.

Be part of a team that combines empathy, analytics, and strategy to deliver exceptional outcomes.

Your Key Responsibilities :

Help customers and HR teams use their health insurance & wellness benefits seamlessly.

Own post-onboarding relationships and ensure top-tier support and satisfaction.

Communicate across chat, email, and phone with empathy and problem-solving focus.

Collaborate with internal teams & insurance partners to ensure quick resolution.

Meet SLAs for response time, accuracy, and issue resolution.

Identify customer patterns and share insights to improve internal processes.

Drive 100% retention through an extraordinary customer experience.

What We’re Looking For

Graduate in any discipline (Postgraduates not eligible).

Excellent English communication (verbal & written) is mandatory.

Strong ownership mindset and ability to think on your feet.

Tech-comfortable : tools like Intercom, Slack, Freshdesk, Hubspot, or Google Suite.

A genuine passion for helping people and solving problems.

⚠️ Note : Pursuing the PGDM (Post Graduate Diploma in Management) through Skill Veda alongside this role is mandatory and non-negotiable.

What You’ll Gain :

Hands-on SaaS experience with one of India’s most innovative healthtech firms.

A UGC-recognized PGDM in Customer Success & Key Account Management .

Career progression opportunities into Senior CSM / Account Manager roles within 12–18 months.

Dynamic, growth-oriented environment focused on skill development and ownership.

Interested?

Apply now or share your resume with purvi@skillveda.ai with the subject line :

“Application – Customer Success Manager (Entry-Level), Bengaluru”