Intugine Technologies - Customer Success Manager
Intugine TechnologiesBangalore, India2 days ago
Job description2-4 years of experience in Customer Success, Business Analyst, or related client-facing roles (internships included). Strong communication and presentation skills with a customer-first mindset. Basic understanding of SaaS products, analytics, or technology platforms. Problem-solving and analytical thinking with attention to detail. Familiarity with CRM, Helpdesk, SQL and Excel. Ability to work collaboratively across teams in a fast-paced, agile environment. Strong logical aptitude and willingness to learn
Key Responsibilities :
- Serve as a primary point of contact for customers pre and post-implementation, ensuring smooth onboarding and product adoption.
- Understand customer goals and help them achieve measurable success using the product.
- Analyze product usage data and customer feedback to identify patterns, issues, and opportunities for improvement.
- Collaborate with Product, Tech, and Sales teams to communicate customer needs and support product enhancements.
- Educate customers on new features, updates, and best practices through regular communication and demos.
- Track key metrics like usage, adoption, renewals, and customer satisfaction to monitor success.
- Help manage escalations and ensure timely resolution with internal support teams.
- Maintain documentation of customer interactions, feature requests, and success stories.
Required Skills & Qualifications :
(ref : iimjobs.com)
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Customer Manager • Bangalore, India