BiteSpeed - Manager - Customer Success - EMEA & APAC

About BiteSpeed :

We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.

Were currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

About the role :

We want to keep our customers for life.

To do that, customer success is probably going to be our most important function and we want to treat it like that.

So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers.

This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What youll do :

Your core job is to own our international customer relationships, make them successful and fans of BiteSpeed.

• Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
• Becoming a trusted product advisor for our international customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
• Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
• Building the playbook for our international customer success function to scale for the next stage of growth.

What makes you a good fit :

Salary and Location :

Location : Bangalore.

Expected CTC : We pay on top of market standards with generous ESOPs for everyone in the team.

Our Purpose.

At BiteSpeed, work is personal.

You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace were trying to create.

Our purpose is about why were here and what we care about : -

Our Values.

Our values are about how we do what we do.

Values define the right thing to do.

We hire, reward and sometimes have to let go based on our values.

We have 5 core values : -

Perks & Benefits.

Small things weve done to ensure we take care of our wellness, learning & keep things fun : -

Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).

Cult Fit and Cult Play passes to make sure we hit the gym more often.

We pay out salaries in the first week of the month.

(ref : iimjobs.com)