Lead Customer Success Engineer

Senior Customer Solution Engineer

• Function : Customer Success
• Job Location : Whitefield, Bangalore
• Reporting to : Director - Customer Solutions
• Shift timings : US Timezone (4 PM - 1 AM IST)

About Us :

Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management, and automate access reviews—all from a single, intuitive interface. With Zluri, organisations automate compliance readiness and ensure that the right people have the right access to the right applications at the right time, with minimal time and manual effort.

Role Summary :

Our Senior Solutions Engineer is a strategic role in which you will act as a trusted SME consultant to our customers, guiding their onboarding, implementation, and adoption of Zluri across a range of use cases. As a Senior Solutions Engineer, you would be responsible for managing a portfolio of accounts through the continuous life cycles of Onboarding, Integration, Adoption, Value, Happiness, Retention, and Advocacy.

To succeed in this role, you must possess hands-on experience as an Identity & Access Management, Identity Security and Governance expert .

Key Responsibilities :

Onboarding and implementation of customers

Solutioning :

Customer Retention

Qualification and Experience

Soft Skills :

Technical Skills :

Preferred Qualifications :

Empowering Diversity, Championing Inclusivity

Zluri values diversity and inclusivity, fostering an environment where every individual feels welcome and respected. We are an Equal Opportunity Employer, providing fair consideration to all qualified applicants, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.