Associate Application Support Engineer

Congratulations, you have taken the first step towards bagging a career-defining role. Join the team of superheroes that safeguard data wherever it goes.

What should you know about us

Seclore protects and controls digital assets to help enterprises prevent data theft and achieve compliance. Permissions and access to digital assets can be granularly assigned and revoked, or dynamically set at the enterprise-level, including when shared with external parties. Asset discovery and automated policy enforcement allow enterprises to adapt to changing security threats and regulatory requirements in real-time and at scale.

Know more about us at www.seclore.com

You would love our tribe :

If you are a risk-taker, innovator, and fearless problem solver who loves solving challenges of data security, then this is the place for you!

Role : Associate Application Support

Experience : 1–3 Years

Location : Mumbai

Here&aposs what you will get to explore :

• Technical Support and Customer Interaction : Provide real-time support via voice calls, chats, and emails to Seclore enterprise customers and partners, adhering to SLAs and resolving issues, often on the first interaction. Handle multiple cases with varying severity and escalate when necessary.
• Product Expertise and Continuous Learning : Gain in-depth knowledge of Seclore products, research relevant topics, and stay updated through training to support new product releases, troubleshooting, and developing documentation.
• Issue Diagnosis and Resolution : Use analytical skills and experience to diagnose and resolve complex issues in diverse customer environments, applying technical expertise to deliver effective solutions.
• Collaboration and Communication : Work closely with internal teams to prioritize customer requests, communicate technical issues clearly to stakeholders, and mentor peers to improve skills and efficiency.
• Multitasking and Shift Adaptability : Manage multiple cases efficiently in a fast-paced environment, and remain adaptable while working in shifts to meet team and customer needs.

Areas of Work :

We can see the next Entrepreneur at Seclore if you :

Qualifications :

Experience :

Abilities :

Why do we call Seclorites Entrepreneurs, not Employees

Excited to be the next Entrepreneur Apply today!

Don't have some of the above points in your resume at the moment Don't worry. We will help you build it.

Let's build the future of data security at Seclore together.

Show more

Show less

Skills Required

VMware, Wireshark, Landesk, Linux Troubleshooting, Windows Server, Ms-sql, antivirus software , Apache Tomcat, Dns, Ms Office, Mac Os, Dhcp, Process Monitor, Sccm, Oracle