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Applications Support Engineer

Applications Support Engineer

BegigMumbai
30+ days ago
Job description

Job Title : Application Support Engineer.

Location : Mumbai / Remote.

Job Type : Contract.

Duration : 6 Months.

About the Role :

Were looking for an experienced Application Support Engineer with 5+ years of hands-on experience in supporting cloud-based applications hosted on AWS and built using modern technologies like Node.js, Python (Django), React, MongoDB, and PostgreSQL.

The ideal candidate is a strong problem-solver with deep API and database troubleshooting skills and a passion for improving system reliability and performance.

Key Responsibilities :

  • Provide advanced technical support for cloud applications hosted on AWS.
  • Diagnose and resolve issues in applications built with Python (Django), Node.js, React, MongoDB, and PostgreSQL.
  • Troubleshoot RESTful API issues and monitor system performance.
  • Work closely with development, QA, and DevOps teams to identify and resolve application bugs and incidents.
  • Maintain and update support documentation and troubleshooting guides.
  • Implement monitoring, alerting, and incident management best practices.
  • Participate in on-call rotation for high-priority production support.

Required Qualifications :

  • Bachelors degree in Computer Science or related field.
  • 5+ years of application support and troubleshooting experience.
  • Strong knowledge of AWS services (EC2, S3, Lambda, CloudWatch, API Gateway).
  • Proficiency in debugging applications using Python, Django, Node.js, React.
  • Deep understanding of MongoDB and PostgreSQL.
  • Solid experience with RESTful APIs and API-level issue resolution.
  • Familiarity with DevOps practices and CI / CD pipelines.
  • Version control knowledge using Git.
  • Strong database troubleshooting expertise.
  • Excellent communication and cross-team collaboration skills.

    • Preferred Qualifications :

  • AWS certification (Developer or Solutions Architect preferred).
  • Experience with Docker and Kubernetes.
  • Exposure to open-source application hosting and support.
  • Knowledge of cloud application security best practices.
  • Familiarity with performance monitoring tools like Sentry, Datadog, or New Relic.

    • (ref : hirist.tech)

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    Application Support Engineer • Mumbai