Talent.com
Application Support Engineer

Application Support Engineer

ConfidentialMumbai, India
30+ days ago
Job description

WHO ARE WE

We are global leaders in the Data-Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations

  • we guard every kind of confidential information.

HOW DO WE DO IT

Seclore's patent- granted , award-winning technology allows users to control how their information is used - even after it is shared with people within or outside the enterprise. This requires stretching the technology boundaries beyond what might seem possible. At Seclore, you get to be part of the front lines - defending today's data against tomorrow's threats.

2Bn Documents | 3.5 Mn Users | 470+ Enterprises | 29 Countries

THE ROLE

Application Support Engineer

Location : Mumbai

Experience : 2 to 5 years

About Seclore

At Seclore, we are all Entrepreneurs, not employees. At Seclore, we are all Entrepreneurs, not employees.

We are a passionate team with diverse backgrounds and experiences all driven to solve complex business problems with simple, intuitive solutions. We appreciate people who are fueled by Passion, curiosity, hunger to learn & grow.

This position is for individuals with exp in Application Support, great customer relationship skills while working in a super-agile environment. Seclore is a place where innovation is nurtured. We continuously push the boundaries of innovation and find new ways to add value to customers and stakeholders. We are proud to be recognized as 'Great Place to Work' for 2020.

JOB DUTIES AND RESPONSIBILITIES :

  • Act as point-of-contact by providing technical support to Enterprise customers and partners of Seclore.
  • Handles real-time voice-calls and chats with technical queries and adheres to the SLAs
  • Handles email queries and responds in a timely-manner
  • Achieves understanding of Seclore products and gains expertise
  • Applies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environments
  • Attempts to provide resolutions on the first interaction with customers
  • Handles multiple cases at the same time with varying degrees of severity
  • Effectively communicates procedural and technical issues to internal and external customers / stakeholders
  • Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers
  • Assesses the need to engage or escalate to the required resources to handle complex issues / situations
  • Engages with internal teams to prioritize customer requests
  • Researches on array of topics like operating system & its fundamentals, Infrastructure technologies, and Seclore products as and when needed
  • Participates in the new product releases to ensure information and training requirements are met to start supporting the new release
  • Engages in ongoing trainings and function / organization development, along with self-learning Creates documentation and support knowledge base to reduce troubleshooting time and drive faster resolution
  • Works towards becoming an SME on a product area and go to guy for an underlying related technology
  • Works in a team with assorted expertise
  • Mentors and assist new technical support engineer and peers to develop skills
  • Comfortable working in shifts
  • Multitasks and works well in a fast-paced environment
  • AREAS OF WORK :

  • Support Helping people use applications by answering their questions and giving information that facilitates correct operation of Seclore products over the phone, chat and / or email.
  • Troubleshooting Diagnosing malfunctions in the operation of software.
  • Repair Correcting application software malfunctions.
  • QUALIFICATIONS :

    Hands on experience across the following core technologies

    a) Operating systems – Windows Server / Windows Client / Linux

    b) Expert Level understanding of Windows / Linux Server Concepts

    c) Hands on experience in troubleshooting Windows / Linux OS and application related issues

    d) Infrastructure technologies – AD, DNS, DHCP, etc

    e) Good working knowledge of MS Office suite

    f) Strong foundation of Networking Principles

    Good to have knowledge of

    a) Operating system – MAC OS

    b) Virtualization Technologies – Vmware / Hyper-V

    c) Apache Tomcat and Apache Web Server

    d) Knowledge of computer security procedures and protocol

    a) Remote Deployment Tools like LANDesk, SCCM and other IT landscape Relational DB principles and methodologies – MS-SQL, Oracle

    b) Antivirus Softwares

    c) Knowledge of tools like Process Monitor, Process Explorer, Network monitor / Wireshark

    EXPERIENCE :

  • 2 to 5 years' experience in a Technical Support role, preferably application
  • support

  • Managed Customers from regions such as NA, EMEA or APAC
  • Exposed to working shifts in nights
  • Handled customers on the phone
  • Current job includes exposure to CRM tool
  • Exposure to severity based models would be preferable
  • Exposure to Enterprise / Corporate customers preferable
  • Required : Bachelor's Degree or Diploma in Computer Science
  • Preferred : Industry Certifications like MCSE, MCP, RHEL Certifications, CCNA
  • ABILITIES REQUIRED :

  • Strong customer-focus and problem-solving attitude
  • Ability to communicate technical information to non-technical personnel.
  • Keen sense of ownership of technical issues of Seclore's enterprise customers
  • Ready to work on 24 / 7 support center.
  • Be a team player with ability to stretch (time-wise) when required
  • Willing to work in high-pressure environment.
  • Skills Required

    Wireshark, Windows Server, Ms-sql, Dns, antivirus software , process explorer , Dhcp, Ms Office Suite, Linux, Process Monitor, Oracle, windows client

    Create a job alert for this search

    Application Support Engineer • Mumbai, India

    Related jobs
    • Promoted
    Application Support Engineer

    Application Support Engineer

    Sycamore Informatics Inc.Thane, IN
    Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes. Demonstrated excellent verbal and written communication skills.A...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    System Application Developer

    System Application Developer

    People Prime Worldwidedombivli, maharashtra, in
    Our Client is a largest Top 5 Software giant in India, with over 11.USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business pr...Show moreLast updated: 11 hours ago
    • Promoted
    BoB Financial Solutions - Application Support Engineer - Fintech / Payment Domain

    BoB Financial Solutions - Application Support Engineer - Fintech / Payment Domain

    BOB Financial Solutions LtdMumbai
    An Opportunity to Work with One of Indias Leading Credit Card Tech Innovators BOBCARD (A Bank of Baroda Subsidiary) Education : BE / B.Tech, BCA / MCA...Show moreLast updated: 30+ days ago
    • Promoted
    Support Engineer

    Support Engineer

    DoubleTickMumbai, Maharashtra, India
    As a Support Engineer, we are looking for a technically sound and customer-centric professional to drive the resolution of product-related issues, enhance customer satisfaction, and ensure seamless...Show moreLast updated: 30+ days ago
    • Promoted
    L3 Application Support Specialist

    L3 Application Support Specialist

    CMA CGM Global Business Services (India)Thāne, Republic Of India, IN
    The Support Analyst Level 3 provides expert-level support to all global operational Manhattan Active customers and associated add-on applications on a 24x365 basis, ensuring issues are proactively ...Show moreLast updated: 3 days ago
    • Promoted
    Technical Support Engineer

    Technical Support Engineer

    AtlassianThane, IN
    Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 14 days ago
    • Promoted
    • New!
    Application Developer

    Application Developer

    Creospan Private Limiteddombivli, maharashtra, in
    Creospan is a subsidiary of Creospan Inc.From our humble beginnings in 1999 – with just a handful of employees and a mission to help our clients leverage emerging web technologies to build next-gen...Show moreLast updated: 11 hours ago
    • Promoted
    Application Support Engineer (Chat / Email) - Trading Analytics Platform

    Application Support Engineer (Chat / Email) - Trading Analytics Platform

    Smirmatec Private LimitedThane, IN
    Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours).Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months. Incomplete applications (missing form or recording) will not be considered.SaaS o...Show moreLast updated: 12 days ago
    • Promoted
    Application Expert

    Application Expert

    CMA SHIPSMumbai, Maharashtra, India
    Solutions Support and Delivery.Solutions Support and Delivery Team Leader.The role involves providing day-to-day technical support, managing incidents, analyzing and resolving application issues, a...Show moreLast updated: 16 days ago
    • Promoted
    Senior Application Support Analyst

    Senior Application Support Analyst

    CMA CGM Global Business Services (India)Thāne, Republic Of India, IN
    The Support Analyst Level 3 provides expert-level support to all global operational Manhattan Active customers and associated add-on applications on a 24x365 basis, ensuring issues are proactively ...Show moreLast updated: 3 days ago
    • Promoted
    Application Engineer

    Application Engineer

    CIRCOR International, Inc.Mumbai, Maharashtra, India
    Application Engineer – Twin Screw.Circor Industrial Pumps India & Exports.This position takes end-to-end responsibility from receiving inquiries through techno-commercial quote creation to handover...Show moreLast updated: 16 days ago
    • Promoted
    Technical Support Engineer

    Technical Support Engineer

    HDFC securitiesmumbai, maharashtra, in
    Technical Support Engineer - Application Management.Application Deployment & Management : .Manage the deployment of applications, including relevant upgrades and patches, across UAT, Production, and ...Show moreLast updated: 3 days ago
    • Promoted
    Application Support Engineer - Incident Management

    Application Support Engineer - Incident Management

    Kran consulting pvt ltdMumbai
    Job Description : - Monitor, manage, and troubleshoot MFT systems to ensure secure and seamless file transfers.Provide support for MFT-related incidents and service ...Show moreLast updated: 22 days ago
    • Promoted
    Application Support Engineer - Incident Management

    Application Support Engineer - Incident Management

    WorkassistMumbai
    Role : Application Support Engineer Job Summary : We are seeking a highly skilled Application Support Engineer to provide de...Show moreLast updated: 15 days ago
    • Promoted
    Senior Application Support Engineer

    Senior Application Support Engineer

    ZellerMumbai, IN
    At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a ...Show moreLast updated: 30+ days ago
    • Promoted
    Manhattan L3 Application Support

    Manhattan L3 Application Support

    CMA CGM Global Business Services (India)Thane, Maharashtra, India
    Job Purpose The Support Analyst Level 3 provides expert-level support to all global operational Manhattan Active customers and associated add-on applications on a 24x365 basis, ensuring issues are...Show moreLast updated: 3 days ago
    • Promoted
    Application Specialist

    Application Specialist

    ReparioKalyan-Dombivli, IN
    We are seeking a highly skilled Application Specialist to provide first-call resolution support for hosted eDiscovery applications and infrastructure services. Primary duties include providing clien...Show moreLast updated: 16 days ago
    • Promoted
    • New!
    Application Support Engineer

    Application Support Engineer

    HireginieKalyan-Dombivli, IN
    Title : Application Support Engineer.Education : Preferred computer science background (preferably B.As an Application Support Engineer provides technical support to global SaaS customers, resolves i...Show moreLast updated: 18 hours ago