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E Discovery Application Support Engineer

ConfidentialMumbai

17 days ago

Job description

Roles and Responsibilities

Respond to user problems and questions regarding functionality, operations, input / output, and general operating procedures for applications
Troubleshoot system related problems; coordinate with relevant System Administrators regarding user support and problem resolution
Produces and maintains a variety of reports and / or queries as required and / or requested
Provide internal and external client support to our tools and applications
Installation, configuration and patching of internal tools with support from our engineering department
Analyze, develop and maintain documentation including FAQs, Knowledge Base articles, troubleshooting guides and Standard Operating Procedure (SOP)
Configuration management including allocation of VMs, storage, memory, etc. to environments
Troubleshoot to resolution performance and stability issues within live environments

Desired Candidate Profile

BS in Computer Science or equivalent is preferred

Administrative experience supporting Relativity

Administrative experience supporting Nuix

3 or more years of experience supporting .NET Applications preferred

Excellent communication and interpersonal skills

Prior Scripting experience a plus using PowerShell or Python

Working knowledge of SQL Server, SQL Server Management Studio, and Microsoft development tools, etc.

Ability to read source code, log files, and correlate errors reported in logs with source code

Ability to profile and monitor network, disk, SQL Server and other infrastructure components

Willingness to work flexible hours to help support the demands of our eDiscovery business

Readiness to work across partial US hours during training

Skills Required

Python Scripting, Data Analysis, System Integration, Sql

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Application Support Engineer • Mumbai

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