As an Associate General Manager - Governance (City) at Livspace, you will serve as the control anchor for all governance-related practices in your city. You- ll ensure that processes, policies, and compliance mechanisms are implemented and followed across functions like design, project execution, customer experience, and especially partner / vendor management. This is a strategic and hands-on role that ensures operational discipline at the city level. You will closely work with internal teams and external partners to identify gaps, mitigate risks, and uphold Livspace- s governance and compliance standards.
Key Responsibilities :
City Governance & SOP Adherence :
- Drive compliance with Livspace- s SOPs across on-ground teams - including design, execution, vendor, and experience functions.
- Conduct routine governance checks to ensure adherence to process frameworks.
- Identify and close operational control gaps impacting service quality, timelines, or cost.
Risk & Non-Compliance Management :
Monitor and resolve governance risks including financial, operational, or service quality issues.Proactively address non-compliance or deviations related to internal stakeholders, such as :Design Teams - project delays, scope misalignment, or documentation gaps.Project Managers - non-adherence to SOPs, customer escalations, or quality lapses.Supply Chain / Modular Coordination Teams - delays in delivery, product mismatch, or installation issues.Operations Team - execution slippage, miscommunication with customers, or incomplete closure processes.Flag repeated incidents and drive systemic corrective actions and policy reinforcementAudit Readiness & Documentation :
Maintain all project, partner, and compliance documentation in audit-ready format.Lead monthly / quarterly internal audits across verticals and ensure timely closure of findings.Track and update governance metrics through structured dashboards and trackers.Stakeholder & Partner Coordination :
Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset.Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.Conduct workshops and refreshers to educate stakeholders on new or revised SOPs.Reporting & Escalation Management :
Prepare city-level compliance reports and governance scorecards for business reviews.Escalate recurring non-compliances or systemic partner issues to the regional governance lead.Present RCA (Root Cause Analysis) and recommend preventive measures.EXPERTISE AND QUALIFICATIONS :
Graduation / Post Graduation6-8 years of experience in governance, compliance, risk management, vendor operations, or audit roles in a city-level or field operations capacity.Experience working with external partners / vendors in project-based or platform businesses.Hands-on knowledge of SOP enforcement, audit trails, documentation, and stakeholder training.Strong communication, analytical, and reporting skills with a bias for action.Background in real estate, interior design, consumer services, or execution-led businesses preferred(ref : iimjobs.com)