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Livspace - General Manager - Governance

Livspace - General Manager - Governance

LIVSPACE INDIA PRIVATE LIMITEDDelhi NCR, India
1 day ago
Job description

As an Associate General Manager - Governance (City) at Livspace, you will serve as the control anchor for all governance-related practices in your city. You- ll ensure that processes, policies, and compliance mechanisms are implemented and followed across functions like design, project execution, customer experience, and especially partner / vendor management. This is a strategic and hands-on role that ensures operational discipline at the city level. You will closely work with internal teams and external partners to identify gaps, mitigate risks, and uphold Livspace- s governance and compliance standards.

Key Responsibilities :

City Governance & SOP Adherence :

  • Drive compliance with Livspace- s SOPs across on-ground teams - including design, execution, vendor, and experience functions.
  • Conduct routine governance checks to ensure adherence to process frameworks.
  • Identify and close operational control gaps impacting service quality, timelines, or cost.

Risk & Non-Compliance Management :

  • Monitor and resolve governance risks including financial, operational, or service quality issues.
  • Proactively address non-compliance or deviations related to internal stakeholders, such as :
  • Design Teams - project delays, scope misalignment, or documentation gaps.
  • Project Managers - non-adherence to SOPs, customer escalations, or quality lapses.
  • Supply Chain / Modular Coordination Teams - delays in delivery, product mismatch, or installation issues.
  • Operations Team - execution slippage, miscommunication with customers, or incomplete closure processes.
  • Flag repeated incidents and drive systemic corrective actions and policy reinforcement
  • Audit Readiness & Documentation :

  • Maintain all project, partner, and compliance documentation in audit-ready format.
  • Lead monthly / quarterly internal audits across verticals and ensure timely closure of findings.
  • Track and update governance metrics through structured dashboards and trackers.
  • Stakeholder & Partner Coordination :

  • Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset.
  • Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.
  • Conduct workshops and refreshers to educate stakeholders on new or revised SOPs.
  • Reporting & Escalation Management :

  • Prepare city-level compliance reports and governance scorecards for business reviews.
  • Escalate recurring non-compliances or systemic partner issues to the regional governance lead.
  • Present RCA (Root Cause Analysis) and recommend preventive measures.
  • EXPERTISE AND QUALIFICATIONS :

  • Graduation / Post Graduation
  • 6-8 years of experience in governance, compliance, risk management, vendor operations, or audit roles in a city-level or field operations capacity.
  • Experience working with external partners / vendors in project-based or platform businesses.
  • Hands-on knowledge of SOP enforcement, audit trails, documentation, and stakeholder training.
  • Strong communication, analytical, and reporting skills with a bias for action.
  • Background in real estate, interior design, consumer services, or execution-led businesses preferred
  • (ref : iimjobs.com)

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    General Manager • Delhi NCR, India

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