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General Manager - Technical Operations & Deployment

General Manager - Technical Operations & Deployment

U2opia MobileDelhi, IN
30+ days ago
Job description

Role Summary :

The DGM / GM - Technical Operations and Deployment will lead end-to-end technical execution across deployment projects and ongoing operations. This role involves managing team, coordinating with cross-functional departments, ensuring compliance and quality, and driving timely and cost-effective deployment and Tech Ops services or infrastructure.

Key Responsibilities Deployment :

  • Lead the planning, execution, and monitoring of infrastructure or application deployment projects (system installation, platform integration).
  • Define deployment strategies, timelines, and resource plans in coordination with project stakeholders.
  • Ensure seamless integration with existing systems and minimize downtime during deployments.

Operations Management :

  • Oversee day-to-day technical operations ensuring service uptime, SLAs, and optimal system performance.
  • Drive process improvement initiatives to enhance operational efficiency and reduce costs.
  • Implement tools and dashboards for proactive monitoring, incident management, and performance reporting.
  • Team & Partner Management :

  • Should have experience to manage the team of technical operations and deployment.
  • Ensure adequate training, staffing, and motivation to the team.
  • Monitor and evaluate team performance and ensure adherence to SLAs.
  • Mange external partners to ensure quality, timeline and cost effectiveness.
  • Compliance & Quality Assurance :

  • Ensure all deployments and operations adhere to regulatory requirements, industry
  • standards, and internal SOPs.

  • Lead audits, root cause analysis, and corrective actions for technical failures and operational Collaboration :
  • Collaborate with product, engineering, customer support, and business team to align technical operations with business needs.
  • Act as a key escalation point for complex deployment and operational Skills & Competencies :
  • Strong understanding of technical infrastructure, systems integration, or telecom and CPaas.
  • Ensure all technical operations and deployments meet industry standards, regulatory
  • guidelines, and internal SOPs.

  • Lead audits, inspections, and root cause analysis for operational issues or deployment
  • failures.

  • Hands-on experience with deployment planning, rollout execution, and vendor coordination.
  • Collaborate closely with product, technology, and customer team to align operational
  • capabilities with business requirements.

  • Strong problem-solving, leadership, and communication abilities.
  • Software knowledge of Java, Linux, SQL, or related skills will be added advantages.
  • Hands-on experience with cloud platforms (AWS, Azure, GCP), CI / CD, monitoring tools.
  • Own and champion automation and agentic AI adoption as a key metric across organisation
  • (ref : hirist.tech)

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