General Manager

About Gigmo Solutions Pvt. Ltd.

Gigmo Solutions Pvt. Ltd is a young early-stage startup started by co-founders with combined global experience of 60+ years with a mission to fundamentally disrupt customer support industry through perfectly tuned symphony of Artificial Intelligence based conversational bots and Gig workers.

Designation : General Manager

Work Location / Shift Timings  – Sec 54, Gurgaon, Work from office (Monday to Friday), 9 : 30 AM to 6 : 30 PM.

Hardware Pre- requisites :   Candidates must have their Own laptop. (Hardware Pre-requisites : laptop (8GB RAM), windows 10 / 11 OS, internet speed- minimum 30 Mbps- Download and Upload both)

Company Website - www.gigmos.com

Role Summary :

The General Manager is a key leadership role responsible for driving operational excellence, fostering innovation, and ensuring alignment of various functions with the strategic goals of the organization. This role demands a dynamic, results-oriented individual with strong leadership, analytical, and business acumen, capable of operating effectively in a fast-paced and evolving environment.

Key Responsibilities :

• Collaborate with senior management to formulate and implement strategies and policies that align with the organization's objectives.
• Design, implement, and monitor effective processes and operational standards to drive efficiency and service excellence.
• Work closely with teams at all levels, influencing and negotiating on significant matters to support organizational goals.
• Manage and lead complex and critical changes, ensuring minimal disruption and effective stakeholder communication.
• Identify areas for continuous service improvement and proactively drive improvement initiatives.
• Communicate potential risks, challenges, and dependencies to stakeholders in a timely and transparent manner.
• Oversee performance management, career development, and retention strategies for team members to foster engagement and long-term growth.
• Promote a culture of innovation and transformation, identifying opportunities to optimize internal support processes and enhance overall effectiveness.

Key Competencies :

Strong leadership and people management skills

Excellent analytical, negotiation, and decision-making abilities

High degree of process orientation and strategic thinking

Proven ability to work proactively and independently in high-pressure environments

Strong communication and interpersonal skills with the ability to influence across levels