Commercial Team Leader

We are excited to announce the launch of our second physical Customer Meeting Point (CMP) in Delhi — a Small Store located in a key high potential cluster in the heart of Delhi - South Central !

Following the successful opening of IKEA Pacific in West Delhi, this centrally located store marks a key steppingstone in strengthening our market penetration and becoming more accessible to our customers across the city.

Together, both stores will deliver a seamless omnichannel shopping experience, help us build a strong and loyal customer base, and lay the foundation for future expansion across Delhi NCR and Northern India.

Role Purpose

To optimize the IKEA shopping experience in your store to secure satisfied customers and increase sales. You achieve this by leading, inspiring and motivating your team and using your knowledge of the IKEA product range, services, local market and IKEA customers. You use IKEA tools and the expertise of your team and colleagues to support you. In your actions, you always steer the business in a multichannel retail environment, show home furnishing solutions, inspiring home furnishing ideas and finding the balance between efficiency in operation, well-staffed with competent co- workers, customer service and commerciality to secure sales. Serve as a well-qualified home furnishing specialist and leader in life at home while learning and developing in the business. Secure a great Customer shopping experience as the base for your performance to deliver results.

Who are you

• Proven experience with a background in Sales and in leading a group of people.
• Business-minded and result-driven with a customer focus.
• Experience of working in a customer- and commercial-oriented business.
• Experience of actively selling through understanding customers and their needs.
• Open to change / highly flexible.
• Ability to work together in a team.
• Ability to make quick decisions and take personal initiatives.
• Ability to make things happen, priorities and make decisions by championing flexibility, speed, and simplicity.
• Ability to organize and prioritize different tasks and processes and your own work to make efficient use of the time available. with a high sense of urgency.
• Ability to identify business opportunities and to create a high commercial performance.
• Ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward.
• Clear and proven ability to meet and exceed customers' demands and thereby sell more. Already identified as a future talent. The IKEA values reflect your own values.
• Ability to communicate in English
• Understanding and active use of IKEA Manuals, Mandatories, Concept Review and Topic Review check lists. Deep knowledge of Merchandising principals, Sales techniques, Sales steering, sales channels, sales location management / sales space capacity, efficient replenishment, IKEA product range, including service products, range presentation, range cycles, Data Analytics, Sales KPIs and P&L.
• Knowledge about competitors, your local market and services.

WHAT YOU'LL BE DOING DAY TO DAY

and that the IKEA product range is presented in ways that inspire and satisfy customers in every touch points.

TOGETHER AS A TEAM

To achieve an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. To create satisfied customers in an efficient and effective way by using all media and sales channels available to attract and encourage more customers to visit more often and buy more. This is achieved by optimising the sales priorities using commercial activities and securing the right forecasts for the total IKEA offer. The main responsibilities are to ensure satisfied customers, secure merchandising basics and SISAN, develop and execute sales steering and selling the IKEA way. This is a combined role responsible for sales including efficient fulfilment.

Be part of a team that is shaping the future of home furnishings. Bring your leadership and passion and help create a better everyday life for the many people.

This opportunity is only for Internal Candidates.

Let's create the future of home furnishing together! ❤

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.

Skills Required

Sales Techniques, Data Analytics