Team Leader – Operations (International Outbound Sales)

Role :

Team Leader – Operations (International Outbound Sales)

Location :

Bangalore (Work from Office)

Shift :

Night Shift – 8 : 00 PM IST to 5 : 00 AM IST

Employment Type : Permanent

Company : Mergen Infotech LLC

Website :

www.mergeninfotech.com

About Mergen Infotech Pvt Ltd

Mergen Infotech Pvt Ltd is a global IT & BPO solutions company specializing in

lead generation ,

customer support , and

digital transformation services . We empower businesses worldwide through innovation, technology, and operational excellence.

We are now seeking a

motivated and experienced Team Leader

to manage our

International Outbound Sales Operations , driving performance, engagement, and growth.

Role Overview

As a

Team Leader , you’ll oversee daily operations, guide a dynamic team, and ensure delivery on performance targets. This role requires exceptional leadership, communication, and analytical skills to maintain operational efficiency and team motivation in a fast-paced environment.

Key Responsibilities

Lead, mentor, and motivate team members to achieve daily, weekly, and monthly sales targets.

Track KPIs and ensure consistent performance delivery.

Conduct coaching, feedback, and regular performance reviews.

Manage attendance, schedules, and adherence to company policies.

Identify skill gaps and collaborate with HR & Training teams for development.

Handle customer escalations to ensure quick resolution and satisfaction.

Prepare and present team performance reports to management.

Drive process improvements to enhance productivity and quality.

Foster a positive, collaborative, and high-performance work culture.

Skills & Competencies

Proven leadership and team-management experience

Strong decision-making and analytical skills

Excellent communication and interpersonal abilities

Proficiency in

MS Office Suite

and

CRM / reporting tools

Ability to multitask, prioritize, and perform under pressure

Qualifications & Experience

Bachelor’s Degree (UG required)

Minimum 4 years of total experience , including

2+ years

in a

Team Leader / Supervisory role

within

International Outbound Sales

Demonstrated success in achieving and exceeding sales targets

Performance Metrics

Team productivity and sales achievement

Quality and accuracy of deliverables

Employee engagement and retention rate

Process compliance and operational efficiency

Why Join Mergen Infotech

At Mergen Infotech Pvt Ltd, we value innovation, teamwork, and excellence. Join a collaborative environment where your leadership makes a real impact and your growth is our priority.

Apply Now : ✉️

chitra.hr@mergeninfotech.com

✉️

sumitathappa.hr@mergeninfotech.com