Senior Engineer, Expert Support

At Landis+Gyr , we don't just manage energy-we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024 , and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.

Today, our global team of about 6,300 professionals is shaping the digital energy era-developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.

Join us at Landis+Gyr, where we manage energy better!

About Landis+Gyr

At Landis+Gyr, we don't just manage energy-we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.

Today, our global team of about 7,000 professionals is shaping the digital energy era-developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.

About the Team

You'll be joining a dynamic, collaborative, and diverse team committed to delivering world-class energy solutions.

Our team operates across (e.g., EMEA, APAC, Americas) and partners closely with key stakeholders including (e.g., Product Development, Utilities, Engineering). You'll work on high-impact projects that shape the future of energy innovation and grid modernization.

About the Role

The Product Support Specialist provides in-depth support for technical issues which are escalated from the Service Desk / L1 / Program teams during OTA & ATR phase of the project. These technical issues are critical in nature, time consuming, above the level of expertise in the Service Desk / Program teams, etc.

The Product Support Specialist is responsible for driving these technical issues to resolution, fully documenting the resolution, and cross training the Service Desk / L1 / Program teams. Product Support works directly with other departments within the organizations, such as Development, Engineering, Software Quality Assurance (SQA), and Product Management. The Product Support Specialist is required to have in-depth knowledge of the Company software and hardware products, company business and our customers' business functions, and superior customer service and troubleshooting skills.

Key Responsibilities & Skills

Ensure Customer Relationship Management (CRM) tasks are fully documented and resolved or escalated to Development within Service Level Agreement (SLA) guidelines

• . Lead projects that will increase productivity or customer service
• . Provide end-to-end troubleshooting for the deployed products & solutions
• . Provide root cause analysis and recommend solutions for advanced support issues
• . Proactively follow through on customer issues to ensure customers concerns are

addressed accurately and promptly

Must have requirements :

Behavioural Competencies :

Why Join Us

It's an exciting time to be part of Landis+Gyr!

We're shaping a more sustainable future while empowering our people to thrive and grow.

What we offer :

At Landis+Gyr, we believe in the power of collaboration, lifelong learning, and driving meaningful impact.

Let's create a greener, smarter tomorrow-together.

Ready to Apply :

Ready to power your career and shape a smarter energy future Apply today and become a part of Landis+Gyr' s mission to make a lasting impact.

Submit your resume by clicking the 'Apply' link or visiting our. Be sure to answer all question shared with the post.

Applications will be reviewed on a rolling basis, and interviews may begin before the closing date.

#EnergizeYourCareer #EmpoweringPeopleEnergizingtheFuture, #InnovationgforaSmarterGreenerTomorrow.

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background.We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.