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Senior Technical Support Engineer - CCaaS
ConfidentialGurgaon / Gurugram10 days ago
Job descriptionTimely resolution of customer issues, preventing ticket reopening and escalations. Effective documentation for common troubleshooting and solutions. Conduct quality assurance and provide feedback for product enhancements. Meet SLAs and ensure smooth collaboration across teams for optimal support.
Role Responsibilities :
- Troubleshoot technical issues and resolve customer inquiries via tickets.
- Investigate customer-reported issues, debug software, and analyze logs to find root causes.
- Develop and maintain product knowledge to ensure timely issue resolution.
- Collaborate with cross-functional teams for product improvements and escalations.
Key Deliverables :
Skills Required
Javascript, Mysql, Crm, Technical Support, Digital Marketing
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Technical Support Engineer • Gurgaon / Gurugram
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