Assistant Manager Collections

Richman Fincap Limited is looking for a dynamic professional to lead our Customer Grievance, RBI Compliance, and Collections operations. Key Responsibilities Handle end-to-end customer grievances as the Grievance Redressal Officer (GRO). Ensure full compliance with RBI guidelines & Fair Practices Code. Coordinate with regulatory bodies, prepare reports & manage audits. Lead and monitor collections performance, drive recovery strategies, and ensure ethical & compliant collections. Work closely with operations, legal, credit & risk teams for quick resolutions. Requirements 5–8 years’ NBFC / BFSI experience in grievances, compliance, or collections. Strong understanding of RBI regulations & customer fairness norms.Excellent communication, problem-solving & team-management skills. Excellent communication, problem-solving & team-management skills.